Vishal Khose
Pune
Summary
Experienced Quality Specialist with a background in implementing and monitoring quality control systems. Strengths include strong analytical skills, keen eye for inconsistencies, and ability to troubleshoot complex processes. Notable impact on previous work includes improving product quality, streamlining operations, and reducing costs through effective quality assurance initiatives. Known for fostering adherence to regulatory standards and promoting continuous improvement culture within teams.
Overview
5
5
years of professional experience
Work History
Quality Specialist
Facile Infoserv Pvt Ltd
Pune
2022.10 - Current
- Created inspection checklists and trained staff members in proper use of them.
- Maintained records of test results, QC and QA activities, and related documents.
- Responsible for Performance management Meeting the targets aligned.
- Quality Check of Team Member's Performance and Share Feedback accordingly.
- Participates in the design of call monitoring formats and quality standards.
- Uses quality monitoring data management system to compile and track performance at the individual level.
- Provides feedback to the team leaders & managers.
Prepares & analyses internal & external quality reports for the management staff. - Provides training to new team members.
- Allocating daily jobs and workloads.
- Handling client deliveries and maintaining delivery details.
Desired Skills and Experience
Research Analyst
S2W Media Pvt Ltd
Pune
2021.09 - 2022.09
- Assisted a team associated with quality analysis tasks.
- Specified Core Research Specification.
- Delivered successful campaigns and mentored team members.
- Successfully resolved email bounceback issues by implementing effective email rectification strategies.
- Report Formatting.
Customer Service Associate
Amazon Development Center
Pune
2019.09 - 2021.03
- Handled L2 escalation calls effectively
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided information about products and services available to customers.
- Maintained knowledge of current sales promotions and new product releases.
- Followed-up with customers after purchase to ensure satisfaction.
- Responded to customer inquiries via phone, email and chat.
Lead Generation Executive
Finalfunnel Ites Pvt Ltd
Pune
2019.11 - 2020.04
- Followed up on sales leads through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Managed Email Marketing Campaigns and executed Email blasts
Education
Bachelor of Engineering - Information Technology
Dhole Patil College Of Engineering
Pune2019-04
Higher Secondary School Certificate - Science
Kendriya Vidyalaya
Pune2014-04
Secondary School Certificate - Science
Kendriya Vidyalaya
Lakhanpur2011-04
Skills
- Customer Satisfaction
- Quality Management Systems
- Issue Resolution
- Quality Assurance
- Relationship Building
- Team Leadership
- Quality improvements
- Defect tracking
- Customer Service
- Public Speaking
- Consulting
- Internal Audits
- Collaboration skills
Timeline
Quality Specialist
Facile Infoserv Pvt Ltd
2022.10 - Current
Research Analyst
S2W Media Pvt Ltd
2021.09 - 2022.09
Lead Generation Executive
Finalfunnel Ites Pvt Ltd
2019.11 - 2020.04
Customer Service Associate
Amazon Development Center
2019.09 - 2021.03
Bachelor of Engineering - Information Technology
Dhole Patil College Of Engineering
Higher Secondary School Certificate - Science
Kendriya Vidyalaya
Secondary School Certificate - Science
Kendriya Vidyalaya
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