Vishal KS
Hyderabad
Summary
Dedicated customer service associate with a strong focus on enhancing customer satisfaction through effective communication and product knowledge. Proven ability to train new hires and support team collaboration. Knowledgeable regarding standards, with strong skills in retaining product and service information to provide effective issue resolution.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Amazon
Hyderabad
05.2019 - 10.2021
- Collaborated with team members to enhance customer satisfaction strategies.
- Managed returns and exchanges efficiently in accordance with company policy.
- Documented customer interactions and feedback for quality assurance purposes.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Resolved issues using Amazon's customer service software tools.
- Provided accurate product recommendations based on customer needs.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained knowledge of current sales promotions and new product releases.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Bachelor Of Commerce -
Akhil Bharathiya Rastriya Vidhyapeth
Hyderabad04-2021
Skills
- Customer relationship management
- Photography techniques
- Product strategy
- Team collaboration
- Digital marketing
- Effective communication
- Social media strategy
- Verbal and written communication
- Business needs analysis
- Product knowledge
- Sales expertise
- Digital photography
Languages
Telugu
Native
Native
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
CUSTOMER SERVICE ASSOCIATE
Amazon
05.2019 - 10.2021
Bachelor Of Commerce -
Akhil Bharathiya Rastriya Vidhyapeth