Experienced and results-oriented Senior Executive specializing in Client Success with a proven track record of driving client satisfaction, retention, and revenue growth. Adept at building and nurturing strong client relationships, I excel in understanding client needs and delivering tailored solutions to drive their success. Skilled in problem-solving and cross-functional collaboration, I have consistently surpassed client expectations and contributed to business growth. If you're seeking a passionate and dedicated Senior Executive to elevate your client success initiatives, I bring a strategic mindset and a commitment to delivering impactful results.
Hi, I’m
Vishal Kumar
Senior Executive(Client Success)
New Delhi
Summary
Overview
3
years of professional experience
Work History
Handy Online Solutions Pvt. Ltd
Senior Executive(Client Success)
11.2023 - Current
Job overview
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and advocate within the organization
- Issue Resolution: Proactively address and resolve client concerns and issues in a timely manner, collaborating with internal teams to provide effective solutions
- Cross-functional Collaboration: Collaborate closely with sales, marketing, product development, and customer support teams to address client needs and drive continuous improvement
- Training and Education: Provide product training and support to clients as needed, ensuring they have the knowledge and resources to effectively utilize our offerings
- Account Growth: Identify opportunities for account expansion and upselling, working closely with sales and marketing teams to maximize revenue and retention.
Paytail Commerce Pvt.Ltd
Team Lead-Operations
07.2021 - 11.2023
Job overview
- Lead a team of 7 operations professionals, providing guidance, mentorship, and performance feedback to ensure optimal performance and development
- Collaborate with cross-functional teams to develop and implement strategies to improve operational efficiency, reduce costs, and enhance client satisfaction
- Analyze operational processes and identify areas for improvement, implementing changes that resulted in a 20% increase in productivity
- Conduct regular team meetings to communicate goals, updates, and company initiatives, fostering a cohesive team culture
- Implement and maintain quality control measures, ensuring compliance with industry regulations and company standards
- Act as a point of escalation for complex issues, resolving them promptly and effectively to ensure minimal impact on clients and operations.
Education
Kurukshetra University
Bachelor of Science from Electronics
University Overview
Skills
Client Relationship Management
Accomplishments
Accomplishments
Achieved the Highest Revenue Generation Award at Paytail Commerce
Pvt. Ltd
Timeline
Senior Executive(Client Success)
Handy Online Solutions Pvt. Ltd
11.2023 - Current
Team Lead-Operations
Paytail Commerce Pvt.Ltd
07.2021 - 11.2023
Kurukshetra University
Bachelor of Science from Electronics
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