Vishal Kumar
Ludhiana
Summary
Customer Support Executive with 14+ months of Experience in High Volume BPO Enviroment ,Handling Voice Support of Maintaining Customer Satisfaction & First Call Resolution
Overview
1
1
year of professional experience
Work History
Senior Executive Assistant
(STARTEK)MARUTI SUZUKI PVT LTD
GURGAON
06.2024 - 08.2025
- Managed high volume of inbound calls, product and service information.
- Assisted customers with inquiries, efficiently resolving issues to enhance satisfaction.
- Answered and screened calls daily using call management system for optimal performance.
- Resolved customer complaints promptly to maintain satisfaction.
Education
Bachelor Of Arts (BA) -
Satish Chander Dhawan Government College
Ludhiana06-2023
Arts Education
Punjab Agricultural University HIGH SCHOOL
Ludhiana03-2020
SENIOR NATIONAL HIGH SCHOOL
LUDHIANA03-2018
Skills
- Time management & Mentoring
- Problem solving
- Voice Support
- Fast Typing Speed
- Time management
- Team collaboration
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Senior Executive Assistant
(STARTEK)MARUTI SUZUKI PVT LTD
06.2024 - 08.2025
Bachelor Of Arts (BA) -
Satish Chander Dhawan Government College
Arts Education
Punjab Agricultural University HIGH SCHOOL
SENIOR NATIONAL HIGH SCHOOL