Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
SOFTWARE PROFICIENCY:
Hobbies and Interests
Extracurricular Activities
PERSONAL SKILLS:
Languages
PERSONAL PROFILE:
Certification
Timeline
Generic
Vishal Kumar Athankar

Vishal Kumar Athankar

Bhopal

Summary

Nothing is Impossible, because impossible itself spell "I-M-Possible". Therefore my solitary aim of life is to work in the carrier, which should be challenging; goal oriented and works towards individual, organization and National building. Seeking position to utilize my skills, abilities and my knowledge in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager-IT

WE WIN Limited
Bhopal
07.2021 - Current
  • technology service delivery and provided desktop and application support according to client requirements
  • Oversaw SIP and PRI implementation including GSM/PRI gateway configuration and monitoring
  • Configured dialer systems for various processes. Troubleshot IT technical issues and resolved them professionally and efficiently
  • Handled the setup, configuration, and troubleshooting of company laptops, desktops, and servers
  • configuration, and troubleshooting of laptops, desktops, and servers, including patch installations and upgrades for Windows 11 and Server 2022. Manages hardware installation and operational support for servers and NAS. Leads desktop and helpdesk support efforts
  • Developed and implemented cloud-based solutions for clients using Amazon Web Services.
  • Worked closely with DevOps engineers on automating various processes within the Cloud environment.
  • Provided technical support to customers on cloud-based applications and products.
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Developed and implemented cloud-based solutions for customers, including automation of processes and system orchestration.

IT Executive

Surevin BPO Services LTD
Bhopal
06.2014 - 07.2021
  • Managed 300 client machines and provided IT support for multiple processes. Supported the CM Chelpline inbound process across Madhya Pradesh, Uttar Pradesh, Shimla circles, as well as the Bayer inbound and outbound agriculture project. Ensured seamless operation and maintenance of IT systems to facilitate efficient BPO operations.
  • technology service delivery and provided desktop and application support according to client requirements. Oversaw SIP and PRI implementation, including GSM/PRI gateway configuration and monitoring. Configured dialer systems for various processes. Troubleshot IT technical issues and resolved them professionally and efficiently, both in person and through electronic communication. Handled the setup, configuration, and troubleshooting of company laptops, desktops, and servers.
  • Provided technical support to users in troubleshooting hardware and software issues.
  • Oversaw the development of web-based applications in order to improve user experience and productivity.
  • Managed backup, user account and helpdesk systems.
  • Provided company users with tech support for IT problems and account maintenance.
  • Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.

Education

BCA - Computer APPLICATION

ST.JUST COLLEGE BHOPAL (MAKHANLALCHATURVEDI NATIONAL UNIVERSITY OF JOURNALISM AND COMMUNICATION
Bhopal
01.2010

12th -

M.P. Board
Bhopal
01.2007

10th -

M.P. Board
Bhopal
01.2005

Skills

  • Expertise in Desktop, server-based Hardware, Network and software level Configuration and Troubleshooting
  • Hands-on practices on AWS Cloud and on-premises Linux Server and Application level backend services relevant configurations, operations and troubleshooting with PCAP analysis for logging
  • Well-known Networking concept and components - VOIP PRI, GSM, FXO Gateway, Firewall, LAN, WAN Routing, SSH, VPN, SSL Certificate, HTTPS, AWS API, TCP/IP, UDP, FTP, NFS configuration
  • IT Infrastructure Management & Maintenance skillset
  • Ability to grasp technical concepts quickly and easily to Identify and remedy performance bottlenecks in complex systems as required by SLA and Escalation Matrix
  • IT Service Management Contact Center Technology
  • IT Operations
  • Telecom End user Support
  • Contact Centre IT Operations
  • Asset Management
  • Server Administration, Vendor Management, IT Compliances
  • Vendor Management IT Compliances
  • Virtualization Technologies

Projects

Minor Project: "A new concept of ATM machine", "New concept of ATM machine", has four modules namely 1) DEPOSIT : This module is to deposit money in the account. 2) WITHDRAW : This module is used to withdraw money from an account. 3) ACC_BALANCE: This module is used to check the account balance. 4) REQ : This is a module that implemented which is new feature to the ATM machines. In this module a new facility where user can withdraw the number of notes as per user requirement. For example if user wants to withdraw 2000 Rs, so he/she has the choice of withdrawing the number of 1000,500, & 100 rupees of notes., Major project: "A PROJECT website of BANKING SYSTEM", This project is developed a clone website of BANKING SYSTEM in which user can upload their favorite process and get those system on cool stuffs like login, password calendar and many more user can imagine of. This project is also providing new features like login and password which do not exist in the original BANKING SYSTEM. In login feature user can drag selected picture anywhere over the login and password etc. that user have selected to get your picture printed on. In password feature user can resize their money on the stuffs.

Accomplishments

  • Participated in college and school level debate and essay competition and received applauds.
  • Participated Folk Song with dance in my collage with First position.

SOFTWARE PROFICIENCY:

  • Languages C, C++,html, PHP
  • Operating Systems Windows 98, Windows 2000, Windows XP, Windows7, Windows8, Windows10, Windows10, Linux

Hobbies and Interests

Making new friends, travelling, listening music, Design photo with Photoshop n to know About the Experiences of others.

Extracurricular Activities

Acted in stage shows for years. Event organizer in all school and college annual day functions and other technical events.

PERSONAL SKILLS:

  • Excellent Communication skills
  • Strong Ability to collect and analyze information
  • Quick Action for Instant Decision making
  • Compressive problem-solve
  • Maintaining individual performance targets.
  • Active questioning & listening skills.
  • Ability to work under pressure.
  • Work well as a member of a team & insolation

Languages

English, Hindi

PERSONAL PROFILE:

  • Name Vishal kumar athankar
  • Father's Name Shri Dashrath Prasad athankar
  • Mother's Name Smt. Maya athankar
  • Nationality Indian
  • Date Of Birth 04/03/1988

Certification

  • Cloud Computing Course

Timeline

Assistant Manager-IT

WE WIN Limited
07.2021 - Current

IT Executive

Surevin BPO Services LTD
06.2014 - 07.2021

BCA - Computer APPLICATION

ST.JUST COLLEGE BHOPAL (MAKHANLALCHATURVEDI NATIONAL UNIVERSITY OF JOURNALISM AND COMMUNICATION

12th -

M.P. Board

10th -

M.P. Board
Vishal Kumar Athankar