Ritesh Kumar Shukla

Assistant Manager-IT

SYSTRA MVA Consulting India Pvt. Ltd.

09.2015 - Current

Company Overview: SYSTRA Group is a Consulting and Engineering group and a world leader in Public Transport infrastructure. SYSTRA has been involved in nearly one in two metro line in the world. SYSTRA is the top 3rd in public transport engineering infrastructures and amongst the world's top 10 organizations in global transport.
Installation, Configuration, Monitor, troubleshooting, finding faults and maintaining logs of all office desktops and Laptops.
Assembling, Installation of Win 7/10/11.
Installation of application software, Antivirus, Microsoft Office.
Crimping, Impacting and installation, Configuration Troubleshooting of LAN Switches, Routers and Server.
Installation, configuration of various LAN cards, Patch Panels, Network Racks.
To take back up of application software data, User profile, Data Files and check by retrieving backup data.
To do regular maintenance of desktops and server systems.
To give online support by using remote desktop, MS Teams, any desk.
Troubleshooting of various problems like virus problem, networks problems.
Set up, Manage and maintain Office 365/ Exchange mailboxes including archiving mailboxes for new users.
Support OneDrive for Business.
To make monitoring report of all machines.
Windows Installation, Troubleshooting.
Printer support, Print Server, Server scanner.
Provide Server Support, maintain logs of servers.
Storage Support and check back up every day.
Provide support for PDF issues.
Troubleshooting of Mailbox/ shared mailbox.
Sync Issues Troubleshooting.
Solving Conference room issues as well as arrange meeting for Respective Directors, Team Leader and local.
Provide Microsoft Teams support totally and troubleshooting for any issue.
Provide Firewalls Support.
Antivirus installation to all desktops and laptops.
Provide upgradation support for all System.
Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
Configure new system with domain and administrators.
Setting up new users and disabling expired accounts in accordance with HR requirements.
Set up new users in Microsoft Windows Active Directory.
Configure user rights for various applications.
Troubleshoot system and network problems and diagnose and solve.
Hardware/software faults find and Provide Solution.
Replace parts as required.
Provide support, including procedural, documentation.
Follow diagrams and written instructions to repair a fault or set up a system.
Run network applications to support systems and users.
Support new applications.
Respond within agreed time limits to call-outs.
Prioritise and manage several open cases at one time.
Rapidly establish a good working relationship with Trouble Ticketing application.
Escalate IT issues to the Top Team by online if necessary.
Responsible for managing backups and tape rotation.
Diagnose and resolve any technical issues.
Undertake small to medium-sized IT projects as instructed by the IT Manager.
Setting up and configuring new laptops and desktops.
Install authorized software to laptops and desktops.
Completing internal user moves including phones.
Patching of network and phones.
Making of Cat 5 e network cables were necessary.
Ensure all logs for equipment and users are maintained.
Creating purchase requisitions for IT hardware/software.
Ensuring all software purchased licensing is recorded and maintained.
Perform basic administrative support duties as required to meet specific operational objectives.
Perform miscellaneous job-related duties as assigned by the IT Manager.
Attend the Spring Convention to provide IT support.
Provide assistance and support to colleagues in IT-related matters.
Monitoring Internet bill.
SYSTRA Group is a Consulting and Engineering group and a world leader in Public Transport infrastructure. SYSTRA has been involved in nearly one in two metro line in the world. SYSTRA is the top 3rd in public transport engineering infrastructures and amongst the world's top 10 organizations in global transport.

Summary

Overview

Work History

Assistant Manager-IT

System Operator

Education

B.A. -

Intermediate -

High School -

MBA - IT

Skills

Personal Information

Languages

Hobbies and Interests

Father's Name

Attributes

Timeline

Assistant Manager-IT

System Operator

B.A. -

Intermediate -

High School -

MBA - IT

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