Vishal Kumar Singh

• Assisting the store manager in all areas of daily business operations, human resources, customer service, and merchandising.
• Coordinating, monitoring, and reporting on daily operations.
• Achieved double-digit growth in sales and an increase in KPIs.
• Coordinated hiring processes, staff training initiatives, and performance monitoring.
• I worked closely with visual merchandising teams for new product launches and store implementations.
• Successfully met and surpassed store and departmental sales goals within an 8,300 sq. ft. area.
• Achieved Omni sales targets, consistently delivering on expected performance standards.
• Regularly audits own store administration and resolves any issues.
• Promote the Apparel Loyalty Program of the company for repeat sales.

• Responsible for day to day running of the SOP compliance.

Meeting up with focused category targets, with proper merchandising, and ensuring timely replenishment.

• Ensuring sales in different sections by cross-selling offers and proper signage.
• Shrinkage and damage control according to SOP.
• Analyzed departmental operations to identify areas of improvement, and recommended corrective actions.
• Supervised daily workflow activities within the section, ensuring all tasks were completed in a timely manner.
• Analyzed inventory levels to provide appropriate stock for each shift.
• Handling Men's ethnic and western categories to achieve the desired sales target.
• Highest sale recorded in festive season for men's ethnic department.
• Mainlining proper global count on monthly basis and reporting as per protocol.
• Analysis of stock versus sales ratio.
• Ensuring omni channel target is met on monthly basis.
• Knowledge of category contribution in each category, best sellers & slow movers.

• Responsible for the day-to-day running of the store, maintaining proper SOP compliance.
• Handling an area of about 6,700 sq. feet.
• Responsible for weekly targets, as well as monthly targets, and maintaining proper growth for the overall store.
• Maintaining reports and analysis to understand the current state of the business.
• Meeting up with focused category targets, with proper merchandising, and ensuring timely replenishment.
• Ensuring sales in different sections by cross-selling offers and proper signage.
• Proper communication and implementation of any promotional activity.
• Shrinkage and damage control according to standard operating procedure.
• Handling customer complaints and solving their queries on an immediate basis.
• Managing, motivating, and mentoring the teams by conducting training programs.

• Providing 'wow' service in assisting high-fashion customers through a self-motivated approach.
• Updated product and promotions knowledge at the store.
• Following proper SOPs within the store, such as global count, inter-stock transfers, and stock maintenance, is being recorded in the system.
• Ensuring the highest standards of personal grooming are being followed regularly within the store.
• Objection handling and coordinating with the customer experience department to ensure the problem is resolved in a timely manner.
• Actively worked as a team, contributed to the store's performance, and also took on additional responsibilities as needed.