Vishal Kuttamparambil Ramachandran
42 Belgrave Road, Ilford,
Summary
Dynamic leader with a proven track record at Genpact for enhancing operational efficiency and boosting team performance. Excelled in client relationship management and CRM software, driving significant improvements in customer satisfaction and sales outcomes. Skilled in motivating teams and fostering a culture of continuous improvement, achieving notable revenue growth.
Overview
8
8
years of professional experience
Work History
Food and Beverages Manager
Nightcap Plc,
10.2022 - Current
- Performed sales analysis to identify key trends and growth opportunities, driving revenue enhancement.
- Spearheaded the development and implementation of forecasting and budgeting processes to enhance financial performance and cost efficiency.
- Managed inventory effectively, reducing wastage and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Sales Manager/Officer (Intern)
Silicon Technix Limited
03.2023 - 12.2023
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Conducted comprehensive market research to identify new opportunities and trends.
- Handled VIP's queries. Resolving them on time.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Achieved lead generation and revenue targets, including monthly recurring revenue (MRR) goals.
Team Manager
Tech Mahindra
06.2021 - 09.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
- Increased client satisfaction with timely project delivery and consistent updates.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Management Trainee
Genpact
01.2020 - 04.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Process Trainer
Genpact
04.2019 - 01.2020
- Delivered robust training courses.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
- Established and maintained quality control standards.
Quality Analyst
Genpact
06.2017 - 03.2019
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Facilitated cross-departmental training sessions, increasing awareness and understanding of quality standards.
Process Associate
Genpact
01.2017 - 06.2017
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Handled inbound inquiries and provided customer support for online banking services.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Monitored and reported on process performance to verify compliance with established standards.
Education
MSc - Management With Extended Professional Practice
Coventry University
London, United Kingdom01-2024
Bachelor of Technology - Mechanical
St. Mary's Engineering College
Hyderabad, INDIA01-2017
Skills
- Client Relationship Management
- CRM Software
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Sales processes
- Customer Service
Languages
English
Upper intermediate (B2)
Timeline
Sales Manager/Officer (Intern)
Silicon Technix Limited
03.2023 - 12.2023
Food and Beverages Manager
Nightcap Plc,
10.2022 - Current
Team Manager
Tech Mahindra
06.2021 - 09.2022
Management Trainee
Genpact
01.2020 - 04.2021
Process Trainer
Genpact
04.2019 - 01.2020
Quality Analyst
Genpact
06.2017 - 03.2019
Process Associate
Genpact
01.2017 - 06.2017
MSc - Management With Extended Professional Practice
Coventry University
Bachelor of Technology - Mechanical
St. Mary's Engineering College
Similar Profiles
Jade ManciniJade Mancini
Guest Room Attendant at ALH Group, Nightcap @ Hinterland HotelGuest Room Attendant at ALH Group, Nightcap @ Hinterland Hotel
Leandra Fernandez-HuserLeandra Fernandez-Huser
Manager at Nightcap Cocktails and SweetsManager at Nightcap Cocktails and Sweets
Pakorn NetayarakPakorn Netayarak
Head of Operating Department at Sabuy Technology PLC., Sabuy Solution PLC.Head of Operating Department at Sabuy Technology PLC., Sabuy Solution PLC.
Harikrishna GiriHarikrishna Giri
Food and Beverages Manager at Indreni GroupsFood and Beverages Manager at Indreni Groups
SANJITH SIVAN ANURATHA MAYILSAMYSANJITH SIVAN ANURATHA MAYILSAMY
Food and Beverages Manager at AshTag LimitedFood and Beverages Manager at AshTag Limited