Vishal Lama - Online Tutor - Tutoring Operations

Summary

Results-driven Expert Online Tutor and former Assistant Bank Manager with over 13 years of combined experience in online education and banking operations. Proven expertise in delivering engaging virtual learning experiences by simplifying complex concepts and enhancing student success. Adept in financial management, client relationship management, and problem-solving with a strong track record of optimizing workflows and driving performance. Skilled in managing teams, ensuring compliance, and contributing to business growth. Recognized for outstanding dedication, adaptability, and leadership in high-pressure environments.

Overview

16

years of professional experience

Work History

Online Tutor - Tutoring Operations

Focus Edumatics Pvt Ltd

India (Remote)

02.2022 - 01.2025

Conducted Personalized Tutoring Sessions: Delivered 1:1 tutoring to US students (Grades K-12), focusing on English, Social Science, and Science subjects.
Adhered to Client Guidelines and Performance Standards: Adhered to US client school KPIs and KRAs, ensuring that educational goals and expectations were consistently met.
Designed & Implemented Tailored Lesson Plans: Developed customized daily lesson plans based on each student's unique needs and learning styles to maximize comprehension.
Enhanced Critical Thinking & Problem-Solving Skills: Assisted struggling students by improving their analytical, critical thinking, and problem-solving skills.
Analyzed Student Progress: Assessed student performance through educational documents and assessments, providing personalized support and resources.
Collaborated with a Team of 25 Tutors: Worked closely with 25 tutors to develop and implement effective learning strategies, fostering clear communication and teamwork to achieve organizational goals.
(A FEV Tutor Team)

Assistant Bank Manager

State Bank of India

India

01.2009 - 02.2020

Banking Operations: Managed banking operations, ensuring compliance with policies and regulations. Followed processes and procedures to align with the latest circulars and notifications.
ATM Management: Installed and relocated ATMs to secure locations, including defense areas. Handled bulk remittance of money from RBI and managed ATM-related queries. Conducted cash replenishment and reconciliation of 125 ATMs during demonetization.
Reporting & Compliance: Produced ad hoc reports to ensure data integrity and accuracy. Ensured compliance with banking regulations and maintained quality standards.
Client Relationship Management: Acted as a key member in Financial Inclusion Account Operations. Managed customer-centric operations, ensuring service quality and customer satisfaction.
Strategic Planning & Team Collaboration: Conceptualized and implemented strategies to acquire and expand accounts. Collaborated with AGM and HR Department to mitigate escalated issues effectively.

Education

B.A - Elective English

North Bengal University

Siliguri, India

Skills

Operational Expertise: Banking Operations, Problem Solving, Time Management
Technical Skills: Proficient in MS Office and Internet Applications
Performance Monitoring: Skilled in tracking and evaluating progress to drive continuous improvement
Time Management: Effectively handles multiple responsibilities while meeting deadlines
Goal-Oriented Approach: Focused on achieving objectives through strategic planning and execution

Interpersonal Skills: Client Relationship Management, Team Management, Adaptability
Communication Skills: Clear, concise, and effective verbal and written communication
Analytical Skills: Strong ability to assess challenges and develop data-driven solutions
Mentoring & Guidance: Provides constructive feedback and mentorship to enhance learning outcomes
Adaptability & Flexibility: Quick to learn and adjust to new environments, technologies, and processes

Accomplishments

High Accuracy: Awarded for reconciling 355 ATM entities in a single day.
MVP Award: Recognized for 2 consecutive months for exceptional dedication and student success.
Subject Expertise: Proficient in Math, Science, and English, simplifying complex concepts effectively.
Professional Development: Engaged in workshops to stay updated on teaching methodologies.

Declaration

I hereby declare that the information provided above is true to the best of my knowledge. Vishal Lama

Hobbies.

My hobby is to cook food and I love to cook every kind of dishes around the world, for example Steam fish, Tingmo, Mutton curry to name a few. I have small maintained Garden, where there are chillies and flowers. Among books, I have collection of William Shakespeare's plays.

Languages

English

Bilingual or Proficient (C2)

Bengali

Bilingual or Proficient (C2)

Nepali

Advanced (C1)

Hindi

Bilingual or Proficient (C2)

Timeline

Online Tutor - Tutoring Operations

Focus Edumatics Pvt Ltd

02.2022 - 01.2025

Assistant Bank Manager

State Bank of India

01.2009 - 02.2020

B.A - Elective English

North Bengal University