Summary
Overview
Work History
Education
Skills
Gender
Accomplishments
Nationality
Marital Status
Permanent Address
Contact Number
Email Id
Applications Tools
Projects Handled
Skill Sets
Date Of Birth
Language
Disclaimer
Timeline
Generic

Vishal M

Chennai

Summary

I am an optimistic person, seeking an association with a reputed organization that would provide an opportunity to synergize my skills and professional expertise with its objectives with all-round learning and mutual growth. And to become a challenging person in the industry for professional growth based on merit and performance, and to utilize my proven abilities developed through experience and continuous learning. Pursuing the PMP Certification.

Overview

8
8
years of professional experience

Work History

Sr. Executive PMO

EXL Service Ltd
01.2022 - Current
  • Document Management, Resource Management, Hiring Management, Learning Management, Project Management, Access Related Request, Onboarding Activity, IT Follow up, Achieving Mandatory course in the management coordinating with stack holder.Assist project manager in building project plans, schedules and resource allocation throughout the life cycle of projects.Resource capacity planning, optimization and mobilization of the same with required approvals. Raising resource demand and working with HR BP to onboard resource as planned to ensure smooth delivery.Preparing the headcount and Team wise report for the project .Preparing and sharing the Ad-hoc reports as per the business requirements.Preparing the customer wise dashboard for the entire project. Preparing the cost allocation report and uploading in the tools for the entire project. Pursued the staff recruitment analysis report, circulated the pending open positions to thestakeholders and set reminders to fill the open positions.

Co-ordinator PMO

Tech Mahindra Ltd
01.2020 - 01.2022
  • Document Management, Resource Management, Financial Management, Learning Management, Project Management, Achieving Mandatory course in the management coordinating with stack holder

OFFICER(CUSTOMER SUPPORT)

Karvy digiKonnect limited
01.2018 - 01.2019
  • Handling escalation call, Collecting the payment from customer on call itself, Experience of collecting delinquent dues from debtor, collecting the payment up to (0to 150) bucket, Daily payment report of the team sent to the team leader and the client

Customer support Executive

HCL Technologies Ltd - BSERV
01.2016 - 01.2018
  • Lead generation, Conversion Analytics, Customer relationship management, Handling both inbound and outbound calls, Customer Support - Voice

Subject Matter Expert

Tech Mahindra Ltd
  • Attendance management, shrinkage management, Ticket Allocation, SLA tracking and team productivity, Menu Creation and delivering the menu with 100% quality, Handling the team span of 11 members, Organizing daily standup call with the quality and training team, Performance tracking and documentation

Education

B.com (Pa) -

NEHRU Arts And Science College, Bharathiar University

Skills

  • Customer Relationship Management
  • Business Analysis
  • Operation Management
  • Document Management
  • Workforce Management
  • Lead generation
  • People Management
  • Continuous Improvement Planning
  • Financial Management
  • Quality Management

Gender

Male

Accomplishments

Completed An Internship Program In Anbarasu & Jalapathi” Useful For Knowledgeable To Work With Auditor In His Office As His Assistant.

Nationality

Indian

Marital Status

Married

Permanent Address

No:260, 17th Street,Thirumalai nagar,Opp Zionmatriculation school Chennai, 600064

Contact Number

9790835649

Email Id

Madhuvishal1993@gmail.com

Applications Tools

  • Avaya & Aspect Dialer
  • PACE-HR
  • PACE-FIN
  • Microsoft Dynamic CRM
  • Jira & Salesforce
  • MS office & Outlook

Projects Handled

  • Uber Technologies Inc. (International Voice & Non Voice), 2020 - 2021
  • India bulls- Personal loan and collection, 2018 - 2019
  • Maruti Suzuki India Ltd (Domestic Voice & Non Voice), 2016 - 2018

Skill Sets

  • Customer Relationship Management
  • Lead generation
  • Business Analysis
  • People Management
  • Operation Management
  • Continuous Improvement Planning
  • Document Management
  • Financial Management
  • Workforce Management
  • Quality Management

Date Of Birth

12/19/95

Language

English, Malayalam and Tamil

Disclaimer

I hereby declare that all the above mentioned information is true and correct to the best of my knowledge.

Timeline

Sr. Executive PMO

EXL Service Ltd
01.2022 - Current

Co-ordinator PMO

Tech Mahindra Ltd
01.2020 - 01.2022

OFFICER(CUSTOMER SUPPORT)

Karvy digiKonnect limited
01.2018 - 01.2019

Customer support Executive

HCL Technologies Ltd - BSERV
01.2016 - 01.2018

Subject Matter Expert

Tech Mahindra Ltd

B.com (Pa) -

NEHRU Arts And Science College, Bharathiar University

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Vishal M