Vishal Mandal

Client Communication & Motivation

• Worked with clients from different backgrounds, learning how to talk to them in ways that inspire and help them reach their fitness goals.

Team Collaboration

• Worked closely with fellow trainers, peers, and senior managers to deliver consistent and high-quality service to clients.

Professional Discipline & Focus

• Maintained a disciplined work ethic with strong focus on daily tasks, schedules, and client needs, ensuring high levels of client satisfaction.

Adaptability & Learning

• Worked in a busy environment, picked up new skills quickly, and got used to working with different types of people.

Consistency & Honesty

• Showed honesty and dependability by always being on time, finishing my tasks, and behaving professionally.

Key Responsibilities:

• Handle inbound calls, emails, and chats from SBI Credit Card customers.
• Assist with card activation, billing queries, reward redemption, limit enhancement, and other services.
• Log and resolve complaints/escalations in a timely manner.
• Maintain accurate records of customer interactions.