Vishal Mishra
Bengaluru
Summary
Experienced Cloud & DevOps Support Engineer with expertise in AWS, Kubernetes, Docker, and automation. Skilled in troubleshooting cloud infrastructure, container orchestration, and deployment pipelines. Proven ability to diagnose and resolve complex AWS infrastructure issues, implement CI/CD pipelines, and support large-scale distributed systems. Passionate about delivering high-quality customer support and improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Product Support Engineer (L2)
Amagi Media Labs
04.2023 - Current
- Provided technical support and troubleshooting for AWS-based playout solutions, ensuring high system uptime
- Diagnosed and resolved complex AWS infrastructure issues, including EC2, S3, MediaLive, and MediaConnect services
- Managed and troubleshot Kubernetes and Docker for high-availability playout channel operations
- Developed Python and Bash scripts to automate deployments and streamline incident resolution
- Implemented monitoring solutions using Prometheus & Grafana for real-time system performance insights
- Worked closely with DevOps and Engineering teams to improve deployment processes and enhance reliability
- Contributed to CI/CD pipeline improvements using Jenkins, Terraform, and Ansible
- Part of the support team for seamless Olympics broadcasting ensuring 99.9% uptime
- Passionate about mentoring and knowledge-sharing through technical blogs and documentation
Education
Post Graduation - Data Science and Cloud Computing
CDAC Bengaluru
Bengaluru03.2023
Bachelor of Engineering - Mechanical Engineering
L.R. Tiwari College of Engineering
10.2020
Skills
- AWS
- Kubernetes
- Docker
- Terraform
- GitHub Actions
- Ansible
- Python
- Bash
- Grafana
- Helm
Additional Information
Part of the support team for seamless Olympics broadcasting ensuring 99.9% uptime., Passionate about mentoring and knowledge-sharing through technical blogs and documentation.
Projects
AWS Cloud Deployment Automation, Automated AWS EC2 & S3 deployment workflows using Python and Terraform., Developed error-handling mechanisms for highly available cloud environments., Configured CloudWatch logs and alerts for proactive monitoring. Kubernetes Deployment for Three-Tier Web Application, Designed and deployed a scalable web application on AWS EKS., Used Helm charts & Terraform for automated infrastructure provisioning., Monitored performance using Prometheus and Grafana.
Certifications Courses
- AWS Solution Architect Course (Udemy)
- Linux Bash Shell Scripting
- Terraform for DevOps (Recommended)
Timeline
Product Support Engineer (L2)
Amagi Media Labs
04.2023 - Current
Post Graduation - Data Science and Cloud Computing
CDAC Bengaluru
Bachelor of Engineering - Mechanical Engineering
L.R. Tiwari College of Engineering
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