RUDRA ASHUTOSH
Ranchi
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.Looking to switch my Role from L2 support to Python Development or Devops.
Overview
3
3
years of professional experience
1
1
Certification
Work History
L2 level Support Engineer
Tata Consultancy Services
05.2021 - 02.2024
- Worked as L2 level Support Engineer ensuring smooth ,timely and effective handling of Customer tickets and smooth transaction between L1 and L3 level support
- Handled Major Application Support of the Client
- Resolving issues by interacting with Client Server and script changes
- Detailed Maintenance of Solutions in Confluence for further reference by Team Members
- Handled ServiceNow and JIRA tickets for AUTOSYS jobs for Client Applications, ensuring smooth operations on AUTOSYS Server and Scheduler Server
- Created and updated JIRA tickets for resolved issues, enhancing client support and satisfaction
- Utilized Unix Shell Script and Putty for various operational tasks, contributing to system efficiency.
- Worked in Development and Pre -Production Issues
- Helped in recruiting new members to the team and provide Knowledge Transfer(KT).
Education
B.Tech - Computer Science & Engineering
Gandhi Institute For Technological Advancement
Bhubaneswar06.2021
Skills
- Python
- Bash
- AWS
- MySQL
- HTML
- CSS
- Django
- JSON
- XML
- PyCharm
- Eclipse
- Git
- GitHub
- Postman
- Windows
- Linux
- DSA Basics
- Generative AI
- Machine Learning Concepts
- User Support
- Remote assistance
- Incident Management
- Technical Analysis
- Technical Support
- Application support
- Troubleshooting skills
- System Configuration
- Debugging
- Virtualization Technologies
Certification
- AWS Cloud Practitioner Essentials
- Python(Coursera)
Projects
Library Management System( Django, React)
- A full-fledged Web Application built using Django and React.
- Has CRUD capabilities with nice Frontend to interact to.
Food Delivery Service Website( HTML, CSS)
- A website for ordering Food.
- Created a mobile-first, responsive design that ensured optimal performance across various devices, enhancing user experience.
- Utilized semantic HTML5 and modern CSS3 techniques, including Flexbox and Grid, to structure and style the website.
- Designed an intuitive user interface with clear navigation, making it easy for users to browse menus, place orders.
- Implemented basic SEO practices like meta tags, alt attributes for images, and structured content to improve search engine visibility.
WeatherApp( Django, Python, Sqlite3)
- Implemented the backend using Django, utilizing its robust framework for managing data, user authentication, and routing.
- Integrated the OpenWeatherMap API to fetch real-time weather data, ensuring accurate and up-to-date information for users.
SOFT SKILLS
- Ability to adjust to new situations and environments.
- Ability to analyze complex problems and response quickly and effectively.
- Good Communication Skills
Timeline
L2 level Support Engineer
Tata Consultancy Services
05.2021 - 02.2024
B.Tech - Computer Science & Engineering
Gandhi Institute For Technological Advancement