Tulsi Joshi
Production Support Engineer
Bengaluru,Karnataka
Summary
Proficient in SQL with strong communication skills, contributing actively as a top performer within the team. Demonstrates flexibility in managing shifts and multiple projects, supported by a solid academic background. Adept at proactive issue identification along with debugging and resolution, thus,consistently delivering outstanding performance. Possesses advanced proficiency in SQL, Python, and Excel, alongside Scrum Master capabilities. Dedicated to achieving high-quality results in dynamic work environments, emphasizing commitment and active engagement.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
L2 Production Support Engineer
Reward360 Global Services
Bengaluru
4 2023 - Current
- Proficient in website management and SQL; adept at crafting queries for developers, for data requests and for automation teams to ensure efficient data handling and system operations.
- Resolve tickets promptly, achieving over 70% closure of tickets within reporting day, and maintaining consistent track record of over 90% resolved tickets on JIRA dashboard, managed more than 2500 tickets so far .
- Proactively identify and resolve issues, preempting client impact through more than 10 successful proactive interventions within last 2 months.
- Efficiently supported multiple concurrent projects, achieving significant time savings by optimizing task completion times from 60 minutes to 5 minutes through proactive problem-solving.
- Track record of implementing impactful ideas within same quarter, contributed to enhanced team efficiency.
- Currently advancing skills as Scrum Master, demonstrating strong leadership and project management capabilities.
- Self-starter with strong initiative habits, independently acquiring proficiency in Python, Excel, Java, extremely passionate about simplifying processes and tackling debugging challenges.
- Selected as sole representative for churning sessions with QA team, client, and developers from diverse team of over 15 members, underscoring trusted communication , innovation and collaboration skills and ability to contribute useful insights to project.
Business Development Trainee
BYJU'S - Think and Learn Pvt. Ltd.
Bengaluru
11.2020 - 12.2020
- Achieved 200% of sales targets, demonstrating exceptional sales performance and exceeding expectations.
- Supported negotiation processes with clients, contributing to successful deal closures and long-term partnerships.
Radio Jockey at YUVVANI, 102.9 FM
All India Radio, Chittorgarh, Rajasthan
Chittorgarh
12.2017 - 11.2020
- Served as Radio Jockey (RJ) for listeners across broadcast radius spanning over 1400 kilometers.
- Developed original segments or features that differentiated show from competitors'' offerings resulting in higher ratings.
- Attracted high-profile guests for interviews, providing insightful conversations and increasing listener interest in show.
Education
X standard (CBSE) -
Central Academy Sr. Sec. School
Chittorgarh, Rajasthan 04.2011 - 05.2012
XII standard (PCM) -
Shiv Jyoti Sr. Sec. School
Kota, Rajasthan 04.2013 - 05.2014
B. Tech. ( Honours ) -
Rajasthan Technical University
Kota, Rajasthan 07.2015 - 06.2019
Skills
Proficient in SQL
Customer Service
Troubleshooting
Application Support
Python
Service Orientation (Social)
Communication
Timeline
Business Development Trainee
BYJU'S - Think and Learn Pvt. Ltd.
11.2020 - 12.2020
Radio Jockey at YUVVANI, 102.9 FM
All India Radio, Chittorgarh, Rajasthan
12.2017 - 11.2020
B. Tech. ( Honours ) -
Rajasthan Technical University
07.2015 - 06.2019
XII standard (PCM) -
Shiv Jyoti Sr. Sec. School
04.2013 - 05.2014
X standard (CBSE) -
Central Academy Sr. Sec. School
04.2011 - 05.2012
L2 Production Support Engineer
Reward360 Global Services
4 2023 - Current
Similar Profiles
Radha Krishna RRadha Krishna R
Client and Customer Service (Escalations) as Lead at Reward360 Global Services Pvt. LtdClient and Customer Service (Escalations) as Lead at Reward360 Global Services Pvt. Ltd
Dhondup LhamoDhondup Lhamo
Internship Student at Reward360 Global Services Pvt.ltd.bangalore.indiaInternship Student at Reward360 Global Services Pvt.ltd.bangalore.india
Shreyas S ShettyShreyas S Shetty
Associate Director - Customer Success at Reward360 Global Services Pvt LtdAssociate Director - Customer Success at Reward360 Global Services Pvt Ltd