Vishal Nautiyal
Noida
Summary
Advanced System Administrator with expertise in optimizing network performance and security. Proficient in virtualization technologies including VMware and Hyper-V, with a strong ability to troubleshoot complex network issues. Demonstrated leadership in team coordination and exceptional end-user support, contributing to operational excellence and high client satisfaction.
Overview
2026
2026
years of professional experience
Work History
ADVANCED SYSTEM ADMINISTRATOR
IT By Design
07.2022 - Current
- Led server maintenance and troubleshooting to enhance performance and reliability.
- Addressed AD replication, DNS, and server offline problems effectively.
- Hands-on with Firewalls, Switches, and Network Devices, including Cisco, SonicWall, and worked on Meraki, Auvik, and Domotz portals.
- Executed firewall upgrades to strengthen network security measures.
- Managed DHCP migration to improve network operations.
- Applied virtualization expertise using Hyper-V and VMware technologies.
- Oversaw backup and restore operations to ensure critical data integrity.
- Hands-on experience with various backup tools such as Datto, Veeam, Acronis, Axcient, MSP360, etc.
- Worked as a shift lead, coordinating team efforts to resolve system issues efficiently.
SENIOR ASSOCIATE
Tech Mahindra
01.2022 - 07.2022
- Assisted users with networking queries, applying knowledge of networking principles.Resolved Netgear router issues, enhancing network stability and user experience.
- Configured various network devices, including routers, access points, and switches.
- Assisted users with networking queries, applying knowledge of networking principles.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
SENIOR ANALYST
Capgemini
- Facilitated troubleshooting of servers, routers, and software tools to enhance operational efficiency.
- Promoted to escalation expert and subject matter expert, driving effective resolution strategies.
- Conducted quality audits and evaluated agent performance to ensure service excellence for UK and Ireland clients.
- Worked on Hyper-V virtualization projects, optimizing system resources and performance.
- Developed training materials for end users.
TECHNICAL ANALYST
HCL Technologies
- Worked at the technical service desk and assisted the end users regarding MS Outlook, MS Office, Citrix remote desktop, servers, and softphones.
- Provided technical support for software and hardware issues via phone and email.
- Worked with overseas users from the USA and Canada.
Education
Master’s in Technology. -
BTKIT Dwarahat (KEC)
01-2017
Bachelor of Technology -
Shivalik College of Engineering
01-2015
Skills
- Active Directory: User Administration, Group/OU Management
- Windows Server: performance monitoring, DNS, DHCP, switches, router
- Virtualization: VMware and Hyper-V, VM deployment and monitoring
- Network Management: Troubleshooting, Diagnostics, IP Addressing, NAT, Port Forwarding and Networking Protocols: OSI Model, DNS, DHCP, TCP/IP
- Backup and recovery: Implementation of backup solutions, restore operations
- Security: Firewall Configuration and Management, Packet Flow Analysis
- Cloud technologies: Microsoft Azure, Office 365 administration
- Router configuration: IP assignment, routing protocols, network segmentation
- End user support: hardware and software support, MS Office and application support, printer support, desktop network connectivity support, third-party application support, VPN setup and troubleshooting
Accomplishments
- Rising Star Award: recognized for outstanding contributions and rapid advancement within the organization
- Shining Star Award: Honored for exceptional performance and commitment to team success
- Rockstar Award: Received for consistently exceeding performance targets and demonstrating leadership
- Spotlight Award: acknowledged for innovative problem-solving and significant impact on project outcomes
Timeline
ADVANCED SYSTEM ADMINISTRATOR
IT By Design
07.2022 - Current
SENIOR ASSOCIATE
Tech Mahindra
01.2022 - 07.2022
SENIOR ANALYST
Capgemini
TECHNICAL ANALYST
HCL Technologies
Master’s in Technology. -
BTKIT Dwarahat (KEC)
Bachelor of Technology -
Shivalik College of Engineering
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