Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vishal Nautiyal

Noida

Summary

Advanced System Administrator with expertise in optimizing network performance and security. Proficient in virtualization technologies including VMware and Hyper-V, with a strong ability to troubleshoot complex network issues. Demonstrated leadership in team coordination and exceptional end-user support, contributing to operational excellence and high client satisfaction.

Overview

2026
2026
years of professional experience

Work History

ADVANCED SYSTEM ADMINISTRATOR

IT By Design
07.2022 - Current
  • Led server maintenance and troubleshooting to enhance performance and reliability.
  • Addressed AD replication, DNS, and server offline problems effectively.
  • Hands-on with Firewalls, Switches, and Network Devices, including Cisco, SonicWall, and worked on Meraki, Auvik, and Domotz portals.
  • Executed firewall upgrades to strengthen network security measures.
  • Managed DHCP migration to improve network operations.
  • Applied virtualization expertise using Hyper-V and VMware technologies.
  • Oversaw backup and restore operations to ensure critical data integrity.
  • Hands-on experience with various backup tools such as Datto, Veeam, Acronis, Axcient, MSP360, etc.
  • Worked as a shift lead, coordinating team efforts to resolve system issues efficiently.

SENIOR ASSOCIATE

Tech Mahindra
01.2022 - 07.2022
  • Assisted users with networking queries, applying knowledge of networking principles.Resolved Netgear router issues, enhancing network stability and user experience.
  • Configured various network devices, including routers, access points, and switches.
  • Assisted users with networking queries, applying knowledge of networking principles.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.

SENIOR ANALYST

Capgemini
  • Facilitated troubleshooting of servers, routers, and software tools to enhance operational efficiency.
  • Promoted to escalation expert and subject matter expert, driving effective resolution strategies.
  • Conducted quality audits and evaluated agent performance to ensure service excellence for UK and Ireland clients.
  • Worked on Hyper-V virtualization projects, optimizing system resources and performance.
  • Developed training materials for end users.

TECHNICAL ANALYST

HCL Technologies
  • Worked at the technical service desk and assisted the end users regarding MS Outlook, MS Office, Citrix remote desktop, servers, and softphones.
  • Provided technical support for software and hardware issues via phone and email.
  • Worked with overseas users from the USA and Canada.

Education

Master’s in Technology. -

BTKIT Dwarahat (KEC)
01-2017

Bachelor of Technology -

Shivalik College of Engineering
01-2015

Skills

  • Active Directory: User Administration, Group/OU Management
  • Windows Server: performance monitoring, DNS, DHCP, switches, router
  • Virtualization: VMware and Hyper-V, VM deployment and monitoring
  • Network Management: Troubleshooting, Diagnostics, IP Addressing, NAT, Port Forwarding and Networking Protocols: OSI Model, DNS, DHCP, TCP/IP
  • Backup and recovery: Implementation of backup solutions, restore operations
  • Security: Firewall Configuration and Management, Packet Flow Analysis
  • Cloud technologies: Microsoft Azure, Office 365 administration
  • Router configuration: IP assignment, routing protocols, network segmentation
  • End user support: hardware and software support, MS Office and application support, printer support, desktop network connectivity support, third-party application support, VPN setup and troubleshooting

Accomplishments

  • Rising Star Award: recognized for outstanding contributions and rapid advancement within the organization
  • Shining Star Award: Honored for exceptional performance and commitment to team success
  • Rockstar Award: Received for consistently exceeding performance targets and demonstrating leadership
  • Spotlight Award: acknowledged for innovative problem-solving and significant impact on project outcomes

Timeline

ADVANCED SYSTEM ADMINISTRATOR

IT By Design
07.2022 - Current

SENIOR ASSOCIATE

Tech Mahindra
01.2022 - 07.2022

SENIOR ANALYST

Capgemini

TECHNICAL ANALYST

HCL Technologies

Master’s in Technology. -

BTKIT Dwarahat (KEC)

Bachelor of Technology -

Shivalik College of Engineering
Vishal Nautiyal