VISHAL PARTE
Navi Mumbai
Summary
To be a part of a progressive firm offering opportunity for career advancement and professional growth and which will help me gain sufficient knowledge, industry experience in Network and software technology projects. To utilize my technical and management skills for achieving target and developing best performance in Organization.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Manager
Sify Technologies Limited
Navi Mumbai
10.2022 - Current
- Managed service operations for high-bandwidth enterprise customer networks.
- Handled escalations for Sify global service operations team.
- Troubleshot routing and wireless media issues in East and Ron regions.
- Conducted root cause analysis on network-related issues for timely resolution.
- Tracked end-to-end resolution of customer-reported network faults.
- Coordinated with field and technical escalation teams to minimize resolution time.
- Maintained regular updates with customers to ensure transparency and satisfaction.
- Implemented ITIL service management policies to standardize operational procedures.
- Track monthly SIP for BSO links to stabilize customer services.
- Arranging meeting with third party fiber and BSO vendor with regional team for performance review
Service Executive
Tata Communications Transformation Services
Hyderabad
01.2022 - 09.2022
- Working Experience in Vodafone Idea Limited Enterprise NOC team.
- Handling SIP (Service Improvement Plan) PBM TT for PAN India customers facing repeatedly outages.
- Root cause analysis by checking end to end media of IP, Transmission & UBR.
- Resolve root cause by troubleshooting Network for Packet drops, Latency, outages issue.
- Coordinations with circle team to provide SIP in Network for better stability.
- Good process knowledge about Problem and Incident Management.
- Preparing Logical reports/ Audit of Network Media.
- Having Work experience on tools like HPSM, NMS (ECI & HUAWEI), VIPAM portal for Network troubleshooting.
Senior Executive
Reliance Communications
Navi Mumbai
10.2017 - 01.2022
- Working Experience in RCOM Enterprise NOC fault resolution team.
- Troubleshooting of L3VPN services provided to customers.
- Handling the network related technical escalations.
- Timely escalation of fault tickets to respective teams.
- Troubleshooting and resolving issues within limited time to avoid affecting customer business.
- Tracking high bandwidth and high ageing faults of top customers of RCOM while maintaining the KPI's.
- Resolving fault tickets by analysis of men, transport path.
- Communicate with field team for customer end issue resolution.
- Sending RFO (reason for outage) to Customers.
- Analysis of every hour fault module reports.
- Working on Rad, huohauan servers, NMS tools.
- Handling all fault tickets of Customer and also to close the fault Ticket within SLA.
Assistant Engineer
Ericsson India Global Services Pvt Ltd
Navi Mumbai
08.2015 - 01.2017
- Working in NNOC(National Network Operation center) of Reliance Communication.
- Working Experience in SOMG (Service Order Management Group) Department.
- Hands on Experience on trouble-shooting of VLAN, Configuration on CISCO/HUAWEI Router's& Switches.
- Responsible for planning & provisioning of Enterprise services like L3VPN, L2VLL, Direct Internet Access (DIA) & Broadband Internet Access (BIA) Services on reliance metro Ethernet network.
- Work experience on Static and Dynamic routing protocols (OSPF, EIGRP) and switching protocols (STP, RSTP, VLAN).
- Hands on Experience on Cisco Routers - C7609, C7606, C7200, ME3800, Switches - C34 and S3700, C3750.
Data Provisioning Engineer
ManpowerGroup Services India Private Ltd
Navi Mumbai
03.2015 - 07.2015
- Working on RCOM Project of Ericsson India Global Services Pvt Ltd.
Provisioning Engineer
World Class Services Pvt Ltd
Navi Mumbai
- Working on RCOM Project of Ericsson India Global Services Pvt Ltd.
- Worked as a provisioning engineer in the SOMG team.
Education
B.E - Computer Science
Karmaveer Bhaurao Patil College of Engineering
SataraH.S.C -
B.N.Bandodkar College of Science
ThaneS.S.C -
Bharati Vidyapeeth High School
PanchganiTraining
- ITIL V5 (DIGITAL PRODUCTS AND SERVICE MANAGEMENT)
- CCNA
- INTERNET OF THINGS
Software Exposures
- Putty
- ServiceNow
- NMS
- VERSA
- TEAM PILOT
- RAD
Certification
ITIL V5 FOUNDATION- ISSUE BY PEOPLECERT IN JULY 2026
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 19/05/1990
- Nationality: Indian
- Marital Status: Married
- Address: Room No-31 ,Sector-6,Koperkhairane,Navi Mumbai 400709
Timeline
Assistant Manager
Sify Technologies Limited
10.2022 - Current
Service Executive
Tata Communications Transformation Services
01.2022 - 09.2022
Senior Executive
Reliance Communications
10.2017 - 01.2022
Assistant Engineer
Ericsson India Global Services Pvt Ltd
08.2015 - 01.2017
Data Provisioning Engineer
ManpowerGroup Services India Private Ltd
03.2015 - 07.2015
Provisioning Engineer
World Class Services Pvt Ltd
B.E - Computer Science
Karmaveer Bhaurao Patil College of Engineering
H.S.C -
B.N.Bandodkar College of Science
S.S.C -
Bharati Vidyapeeth High School