Vishal Pishe

• Provided Technical Break Fix assistance to Enterprise Business Customers for Citrix Virtualization Products, including Citrix Hypervisor, Citrix PVS, and LinuxVDA for Citrix XenDesktop.

Citrix Hypervisor (Formerly XenServer)

• Experience in administration, configuration, and troubleshooting of Citrix Hypervisor (Formerly XenServer).
• Experience working with Hypervisor Pools, Virtual Machines (VMs), Hypervisor connected Storages (both Local and Shared), and Networking between hosts and pools.
• Addressed VM snapshot related issues, High availability, and Xentools related issues.
• Troubleshooting connectivity to iSCSI, FC(Fiber channel), NFS, and CIFS (Windows file share)
• Handled issues related to Linux LVM (Logical Volume Management), Multipathing, Migration (Storage Motion and Storage Xen Motion).
• Troubleshooted networking on server pool, virtual machines, and storage devices.
• Implemented network bonding, Reassignment of NICs, and IP addresses and managed network driver updates on hosts and virtual machines.
• Performed collection and basic analysis of logs such as SSR (Server Status Report).
• Provided solutions for Performance Management, Disk Space, Iowaits, and Load Average issues.

Citrix PVS (Provisioning Services)

• Configuration, Administration, and Troubleshooting of PVS related concepts such as Vdisk, Vdisk creation, Target machines, Target machine boot, vdisk replication, database connectivity, reverse imaging, and load balancing issues.
• Troubleshooting basic issues of Microsoft Active Directory, DHCP, and Microsoft SQL.
• Collected and performed basic analysis of logs such as CDF network traces, Wireshark traces, process dumps (Procmon), and Windows Event logs.

LinuxVDA (Virtual Delivery Agent) for Citrix XenDesktop

• Installation, Configuration, and Troubleshooting of Linux VDA agent running on a Linux VM provisioned through Citrix XenDesktop (Stand Alone and MCS provisioned)
• Collected and performed basic analysis of logs such as xdping and xdlcollect.

• Troubleshot licensing for Citrix products including XenApp, XenServer, XenDesktop, NetScaler, Access Gateway, VDI In A Box, and XenMobile.
• Managed license allocation and reallocation, ensuring communication between software and license servers.
• Conducted basic technical troubleshooting and provided pre-support before escalating to Tech Support.
• Developed strong communication skills for fostering long-term customer relationships.
• Possessed knowledge of Windows AD, DHCP, and DNS.

• Part of ITIL managed Service Desk, providing technical support to AXA Equitable employees.
• Assisted in IMAC process transition, involving conference calls and understanding SLAs.
• Created domain IDs for AXA users on ADS and Lotus Notes.
• Handled calls on hardware and software applications, and AXA-specific applications.
• Documented calls, provided ticket numbers, and escalated issues to appropriate resolver groups.
• Managed dispatch tickets for hardware and onsite support, including part dispatch.

• Addressed hardware and basic software related issues on desktop computers.
• Utilized troubleshooting techniques to identify defective or obsolete products.
• Focused on first-time resolution and ownership of unresolved and intermittent issues.