Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Vishal Pishe

Senior Technical Support Engineer
Bangalore

Summary

Experienced Virtualization professional with a strong background in Citrix Virtualization and Technical Support. Dedicated and result-oriented, bringing a passion for cloud technologies and a proven track record in Citrix Virtualization. Seeking a challenging role in Virtualization and Cloud solutions.

Overview

17
17
years of professional experience
3
3
Certificates

Work History

Senior Technical Support Engineer

Citrix
Bangalore
12.2016 - 09.2022
  • Provided Technical Break Fix assistance to Enterprise Business Customers for Citrix Virtualization Products, including Citrix Hypervisor, Citrix PVS, and LinuxVDA for Citrix XenDesktop.

Citrix Hypervisor (Formerly XenServer)

  • Experience in administration, configuration, and troubleshooting of Citrix Hypervisor (Formerly XenServer).
  • Experience working with Hypervisor Pools, Virtual Machines (VMs), Hypervisor connected Storages (both Local and Shared), and Networking between hosts and pools.
  • Addressed VM snapshot related issues, High availability, and Xentools related issues.
  • Troubleshooting connectivity to iSCSI, FC(Fiber channel), NFS, and CIFS (Windows file share)
  • Handled issues related to Linux LVM (Logical Volume Management), Multipathing, Migration (Storage Motion and Storage Xen Motion).
  • Troubleshooted networking on server pool, virtual machines, and storage devices.
  • Implemented network bonding, Reassignment of NICs, and IP addresses and managed network driver updates on hosts and virtual machines.
  • Performed collection and basic analysis of logs such as SSR (Server Status Report).
  • Provided solutions for Performance Management, Disk Space, Iowaits, and Load Average issues.

Citrix PVS (Provisioning Services)

  • Configuration, Administration, and Troubleshooting of PVS related concepts such as Vdisk, Vdisk creation, Target machines, Target machine boot, vdisk replication, database connectivity, reverse imaging, and load balancing issues.
  • Troubleshooting basic issues of Microsoft Active Directory, DHCP, and Microsoft SQL.
  • Collected and performed basic analysis of logs such as CDF network traces, Wireshark traces, process dumps (Procmon), and Windows Event logs.

LinuxVDA (Virtual Delivery Agent) for Citrix XenDesktop

  • Installation, Configuration, and Troubleshooting of Linux VDA agent running on a Linux VM provisioned through Citrix XenDesktop (Stand Alone and MCS provisioned)
  • Collected and performed basic analysis of logs such as xdping and xdlcollect.

Licensing Specialist

Citrix
Bangalore
05.2011 - 11.2016
  • Troubleshot licensing for Citrix products including XenApp, XenServer, XenDesktop, NetScaler, Access Gateway, VDI In A Box, and XenMobile.
  • Managed license allocation and reallocation, ensuring communication between software and license servers.
  • Conducted basic technical troubleshooting and provided pre-support before escalating to Tech Support.
  • Developed strong communication skills for fostering long-term customer relationships.
  • Possessed knowledge of Windows AD, DHCP, and DNS.

Senior Service Desk Engineer/AXA IT Service Desk

Dell
Bangalore
08.2006 - 11.2010
  • Part of ITIL managed Service Desk, providing technical support to AXA Equitable employees.
  • Assisted in IMAC process transition, involving conference calls and understanding SLAs.
  • Created domain IDs for AXA users on ADS and Lotus Notes.
  • Handled calls on hardware and software applications, and AXA-specific applications.
  • Documented calls, provided ticket numbers, and escalated issues to appropriate resolver groups.
  • Managed dispatch tickets for hardware and onsite support, including part dispatch.

Technical Support Engineer

Dell
Bangalore
05.2005 - 07.2006
  • Addressed hardware and basic software related issues on desktop computers.
  • Utilized troubleshooting techniques to identify defective or obsolete products.
  • Focused on first-time resolution and ownership of unresolved and intermittent issues.

Education

Bachelors in Computer Application - Computer Application

Seshadripuram College Bangalore, Bangalore
09.2002 - 05.2005

Skills

    Remote Diagnostics

Technical issues analysis

Customer service expert

Process improvement

Critical Thinking

Teamwork and Collaboration

Virtualization and Cloud Technologies

Troubleshooting and Problem Resolution

Soft Skills

Accomplishments

    Masters in Cloud Architect from Simplilern - 2023

Certification

Citrix Certified Administrator for Citrix XenApp6

Timeline

Citrix XenServer Certified

06-2019
Senior Technical Support Engineer - Citrix
12.2016 - 09.2022

Citrix Certified Sales Professional

04-2013

Citrix Certified Administrator for Citrix XenApp6

12-2012
Licensing Specialist - Citrix
05.2011 - 11.2016
Senior Service Desk Engineer/AXA IT Service Desk - Dell
08.2006 - 11.2010
Technical Support Engineer - Dell
05.2005 - 07.2006
Seshadripuram College Bangalore - Bachelors in Computer Application, Computer Application
09.2002 - 05.2005
Vishal PisheSenior Technical Support Engineer