VIVEKANANDAN ARULJOTHI
Dindigul
Summary
Technical professional with expertise in troubleshooting hardware and software issues, ensuring seamless IT operations. Proven experience in delivering exceptional user support, managing network configurations, and maintaining robust system security. Strong communication skills facilitate effective guidance and training for users across all levels.
Overview
10
10
years of professional experience
Work History
Senior Technical Support Engineer
Nambiar Builders Pvt Ltd
Bangalore
07.2025 - Current
- Delivered advanced technical support for construction software and tools at Nambiar Builders.
- Provided technical support to customers via phone and email, effectively troubleshooting hardware and software issues to enhance user experience.
- Managed ticketing system to track and prioritize support requests, ensuring timely resolution and customer satisfaction.
- Responded to customer inquiries via email and chat platforms to provide timely assistance. via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided advanced troubleshooting for network connectivity and performance issues.
- Performed system maintenance tasks, including backups, disk space management, patching, and user administration.
- Configured routers, switches, firewalls and other network devices in accordance with established standards.
- Provided technical support for LAN, WAN, and wireless networks.
- Assisted in implementing new technologies to enhance operational efficiency.
- Worked closely with other teams such as IT Operations and Infrastructure Services or Development Teams on cross-functional initiatives.
- Collaborated with vendors on product selection, analyzing costs and benefits to ensure compatibility with existing systems and meet operational needs.
- Recommended system enhancements and upgrades to support evolving business needs.
- Documented technical procedures and network configurations for internal knowledge management.
- Ensured compliance with internal policies related to information security standards and procedures.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Updated existing software programs and operating systems to improve efficiency levels.
Technical Support Executive
URC CONSTRUCTION PVT LTD
Bangalore
04.2021 - 06.2025
System Admin and Accounts
HARRASHA INFRA PVT LTD
Dindigul
08.2020 - 04.2021
System Admin and Tech Support
INMA INTERNATIONAL PVT LTD
Mumbai
10.2018 - 05.2020
PROJECT-TRAINEE (IT)
SATVAL INFOSOL PVT LTD
CHENNAI
02.2017 - 03.2018
Education
M.C.A -
PSNA College of Engineering and Technology, Anna University
Dindigul01-2015
BCA -
Arungarai Amman Arts and Science, Bharathidasan University
Chinnadharapuram01-2012
HSC -
K.R.Govt Higher Secondary School
Oddanchatram01-2009
SSLC -
K.R Govt Higher Secondary School
Oddanchatram01-2007
Skills
- Desktop and Technical Support
- System maintenance support
- Remote support
- Ticket management
- Network Configuration / Troubleshooting
- Windows servers Configuration / Maintenance
- Wireless networking Configuration / Maintenance
- Firewall Configuration / Maintenance
- Hardware diagnostics
- Software deployment
- Operating system expertise
- Remote diagnostics
- Storage array management
- IT security protocols
- Information security compliance
- Cross-functional teamwork
Personal Information
Date of Birth: 1991-04-05
Languages
Language Known: Tamil, English and Hindi (conversational)
Areas Of Interest
- Tech Support - System and Networking. Learn and work with new technology and service in IT., Learning SAP technologies
- Surfing, Playing, Exercise, Learning new technologies
Disclaimer
I hereby declare that the particulars given above are true to the best of my knowledge and belief.
Timeline
Senior Technical Support Engineer
Nambiar Builders Pvt Ltd
07.2025 - Current
Technical Support Executive
URC CONSTRUCTION PVT LTD
04.2021 - 06.2025
System Admin and Accounts
HARRASHA INFRA PVT LTD
08.2020 - 04.2021
System Admin and Tech Support
INMA INTERNATIONAL PVT LTD
10.2018 - 05.2020
PROJECT-TRAINEE (IT)
SATVAL INFOSOL PVT LTD
02.2017 - 03.2018
M.C.A -
PSNA College of Engineering and Technology, Anna University
BCA -
Arungarai Amman Arts and Science, Bharathidasan University
HSC -
K.R.Govt Higher Secondary School
SSLC -
K.R Govt Higher Secondary School