Vishal Rajput
Ahmedabad
Summary
Operational Risk Management and Delivery Excellence professional with extensive experience at Tata Consultancy Services (TCS) in enhancing process quality and compliance across banking and financial services. Proven expertise in Quality Assurance has resulted in substantial risk mitigation and improved operational standards, consistently exceeding client KPIs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operational Risk Management, Process Compliance, Risk Review, Quality Assurance
Tata Consultancy Services (TCS)
06.2019 - Current
- Responsible for planning and conducting risk-based audits, surprise reviews, and risk assessments across domains like Card operations, Retail Banking Operations, Mortgages, Collections, and support functions like Admin, HR, etc.
- Auditing Risk Control Self-Assessment for adequate operational controls, testing, and recommending improvements in the testing mechanism.
- Liaising with the operations delivery leadership to discuss the key risks and observations identified during reviews, and guiding them on appropriate measures to mitigate these risks.
- Issuance of detailed audit reports to delivery teams, and tracking corrective actions for accurate and timely closure.
- Responsible for conducting investigations for risk incidents in the above domains. Conducting root-cause analysis and partnering with the units to implement process improvements based on key learnings.
- Audit controller role in managing audit planning, scheduling, and tracking the open risk for closure.
- Review contracts to identify key risks, and highlight them for adequate management attention.
- Responsible for maintaining an onerous risk repository, thereby safeguarding the best interest of the organization and providing transparency on contractual commitments to customers.
Manager – Operations
Tata Consultancy Services (TCS)
08.2016 - 05.2019
- Set up and managed operations in a Tier II location with a team of over 250 members.
- Ensured SLA compliance, TAT, and productivity metrics through efficient client KPI management.
- Reviewed processes and implemented changes to improve operational standards, and cost-effectiveness.
- Prepared documentation, process maps, and SOPs for transition and audit requirements.
Team Leader
Tata Consultancy Services (TCS)
04.2013 - 07.2016
- Managed day-to-day operations, resource onboarding, and process communication.
- Coordinated with QA teams to develop and implement quality procedures.
- Client and stakeholder management.
Quality Analyst & Senior Processor
Tata Consultancy Services (TCS)
05.2008 - 03.2013
- Conducted detailed quality assessments to ensure process compliance and delivery excellence
Team Leader – Outbound Calling Process
Epicenter Private Ltd
05.2005 - 04.2008
- Managed team operations for outbound calling campaigns
- Ensured team productivity and process compliance to achieve targets
Education
MBA - Finance
Institute of Technology & Management
01-2011
Bachelor of Commerce - BCom
Annasaheb Vartak College
01-2005
Skills
- Operational Risk Management
- Customer Relationship Development
- Internal Audit Assurance
- Regulatory Compliance Reviews
- Quality Assurance Practices
- Continuous Improvement Practices
- Process Transition Management
- Contract Review
- Root Cause Analysis
- Audit Findings Reporting
- Efficient Automation in Auditing
- Governance Framework Development
- Business Recovery Plan Deployment
Certification
- IQMS Auditor – Integrated Quality Management System
- RCSA Coordinator – Risk Control Self-Assessment
- Agile Champion
- ESG Certification – Corporate Finance Institute
- Introduction to Cybersecurity – CISCO
- Transcend Delivery Management Certification
- Certified Contextual Master
Accomplishments
- Successfully migrated processes to a Tier II location with seamless execution.
- Implemented six Lean Green Belt projects, resulting in significant process efficiency and cost reductions.
- Awarded the 'Best Auditor' title multiple times for outstanding audit performance.
- Recognized with the Mortgage Bankers Association Certification for excellence in mortgage training.
Timeline
Operational Risk Management, Process Compliance, Risk Review, Quality Assurance
Tata Consultancy Services (TCS)
06.2019 - Current
Manager – Operations
Tata Consultancy Services (TCS)
08.2016 - 05.2019
Team Leader
Tata Consultancy Services (TCS)
04.2013 - 07.2016
Quality Analyst & Senior Processor
Tata Consultancy Services (TCS)
05.2008 - 03.2013
Team Leader – Outbound Calling Process
Epicenter Private Ltd
05.2005 - 04.2008
- IQMS Auditor – Integrated Quality Management System
- RCSA Coordinator – Risk Control Self-Assessment
- Agile Champion
- ESG Certification – Corporate Finance Institute
- Introduction to Cybersecurity – CISCO
- Transcend Delivery Management Certification
- Certified Contextual Master
MBA - Finance
Institute of Technology & Management
Bachelor of Commerce - BCom
Annasaheb Vartak College
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