Vishal Rustagi
New Delhi
Summary
Problem-solving customer service associate with 7+ years of experience. Comfortable working independently and committed to providing high-quality service with a focus on World Class Customer Experience.
Overview
10
10
years of professional experience
Work History
Senior Executive - Pre Collections
Progcap
Delhi
03.2022 - Current
- Make reminder calls to Retailers to collect payment of due invoices before due date
- Educate Retailers about their Program, Stop Billing Date, Due Date, Invoice Date, Interest Charges & Subvention Days
- Coordinate with Retailers and Distributors to resolve any dispute related to Invoice/Stock/Payment
- Give process training to newbies
- Use to assist my juniors whenever they get stuck with an irate customer.
- Managing a team of executives responsible for operations.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Collection - Collections
Provana India Private Limited
Noida
04.2021 - 07.2021
- Was Collecting money on Student Account Receivable for Key 2 Recovery, Headquartered in OH, USA
- Used to make calls to students for collecting pending dues
- Was offering monthly payment plans and some discounts to settle big accounts.
Executive - Collections
Eli Research India Pvt. Ltd.
Faridabad
05.2020 - 09.2020
- Was collecting money on old hospital bills for my client Nationwide Recovery Systems, Headquartered in TX, USA
- Used to make calls to customers who had their past dues with the hospital
- Was giving good discounts and monthly payment plans to get the bills paid off.
Executive for Customer Service
Ienergizer
Noida
08.2015 - 04.2020
- Was working for my client Sprint (Wireless Telecom Service Provider)
- Used to answer customers query related to our products and services via chat and email
- Was helping customers to choose a correct CDMA device as per their needs and monthly budget
- Ensuring right selection of data plan by customer after analyzing their data usage history for past 3 months.
Assistant Executive for Customer Service
Ienergizer
Noida
09.2013 - 09.2014
- Was working for my client EA (an American video game company headquartered in Redwood City, California, USA)
- Used to answer customers query related to our video games via chat and email
- Was interacting with EA gamers available round the globe to solve their Account and Billing related issues
- Used to escalate in-game issues to our Senior In-Game Specialists
- Used to assist newbies whenever they got stuck with an irate customer.
Education
Bachelor of Arts -
Rajasthan University
06-2013
Skills
- Social Media
- Microsoft Word
- Microsoft Excel
- Operational leadership
- Procedure Implementation
Personal Information
- Date of Birth: 09/25/94
- Nationality: Indian
Accomplishments
- Secured internal promotion from Executive to Senior Executive.
- Successfully trained 8 new Executives, enabling them to contribute to the team at an early stage.
- Achieved Shining Star Award for the second quarter of 2023.
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Senior Executive - Pre Collections
Progcap
03.2022 - Current
Collection - Collections
Provana India Private Limited
04.2021 - 07.2021
Executive - Collections
Eli Research India Pvt. Ltd.
05.2020 - 09.2020
Executive for Customer Service
Ienergizer
08.2015 - 04.2020
Assistant Executive for Customer Service
Ienergizer
09.2013 - 09.2014
Bachelor of Arts -
Rajasthan University
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