Vishal Sawant
Application Support Engineer
Pune
Summary
- As an Application Support Senior Analyst, I used to provides technical and business support for users of Applications.
- This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business
succeed. - Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used
- Participate in application releases, from development, testing and deployment into production.
- Engages in post implementation analysis to ensure successful system design and functionality.
Overview
7
7
years of professional experience
Work History
Senior BizOps Engineer
Mastercard
12.2023 - Current
- Continuous Integration and Deployment (CI/CD): Design, implement, and maintain Jenkins pipelines for automating the build, test, and deployment of applications. Collaborate with development teams to streamline the release process and ensure consistent and reliable deployments.
- Version Control and Collaboration: Manage source code repositories using Git and Bitbucket, ensuring version control best practices are followed. Facilitate collaboration among development teams by implementing branching strategies and code review processes..
- Release Orchestration:* Configure and manage release pipelines using XLR (XebiaLabs Release) tool to coordinate the deployment of applications across multiple environments. Ensure smooth and efficient release processes with minimal downtime and risk.
- Monitoring and Performance Management:* Implement monitoring solutions using Datadog to track application performance, infrastructure metrics, and user experience. Utilize Splunk for log analysis and troubleshooting to identify and resolve issues proactively.
- Database Management: Manage and maintain Postgres and Oracle databases, including schema design, performance tuning, and backup and recovery processes. Collaborate with database administrators to ensure data integrity, security, and scalability.
- Security and Compliance: Implement security controls and compliance requirements in deployment pipelines and infrastructure configurations. Work closely with security teams to address vulnerabilities and ensure adherence to security policies and standards.
Technical Lead
HCL Technologies
07.2023 - 11.2023
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Boosted team productivity by implementing automated testing frameworks that reduced manual testing efforts and increased overall code quality.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
IT Analyst
TCS
07.2022 - 07.2023
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
Software Engineer
Foraysoft
04.2021 - 07.2022
- Provide technical support for company applications, including troubleshooting issues, resolving errors, and assisting users with inquiries.
- Monitor application performance and identify areas for improvement or optimization.
- Collaborate with development teams to deploy updates, patches, and enhancements to applications.
- Create and maintain documentation, including user guides and troubleshooting procedures.
- Perform system maintenance tasks, such as backups, updates, and security checks.
- Coordinate with other support teams to escalate and resolve complex issues.
- Train end-users on application functionality and best practices.
- Stay up-to-date on industry trends and emerging technologies to provide proactive support and recommendations.
Technical Analyst
Amdocs
12.2016 - 03.2021
- I worked with Collabera Technologies from December 2016 to February 2017 and with Magna Infotech from May 2017 to July 2021. During my time at Amdocs, I transitioned from a different payroll system to Amdocs' payroll.
- System Support:* Provide day-to-day support for the order management system, including troubleshooting issues, investigating root causes, and implementing solutions to ensure system stability and performance.
- Incident Management:* Respond to and resolve incidents reported by end-users or detected through monitoring tools. Prioritize and escalate issues as needed to ensure timely resolution.
- System Monitoring:* Monitor system health and performance using appropriate tools and techniques. Proactively identify potential issues and implement preventive measures to minimize downtime and disruptions.
- Configuration Management:* Manage system configurations, including application settings, user permissions, and integration configurations. Ensure that changes are documented, tested, and deployed according to established procedures.
- Documentation:* Maintain accurate and up-to-date documentation of system configurations, processes, and procedures. Develop and update user guides, troubleshooting manuals, and knowledge base articles to support end-users and fellow team members.
- Collaboration:* Collaborate with cross-functional teams, including developers, network engineers, and business analysts, to troubleshoot complex issues and implement system enhancements or updates.
- Training and Support:* Provide training and support to end-users on system functionalities, best practices, and troubleshooting techniques. Act as a subject matter expert and point of contact for user inquiries and support requests.
Education
Master of Computer Applications - Computer And Information Sciences
JSPM Narhe Technical Campus
Pune 04.2001 -
Bachelor of Science - Computer Science
University Of Mumbai
Mumbai 04.2001 -
Skills
SQL
Timeline
Senior BizOps Engineer
Mastercard
12.2023 - Current
Technical Lead
HCL Technologies
07.2023 - 11.2023
IT Analyst
TCS
07.2022 - 07.2023
Software Engineer
Foraysoft
04.2021 - 07.2022
Technical Analyst
Amdocs
12.2016 - 03.2021
Master of Computer Applications - Computer And Information Sciences
JSPM Narhe Technical Campus
04.2001 -
Bachelor of Science - Computer Science
University Of Mumbai
04.2001 -