Salsforce CRM
Vishal Shandilya
Product Expert At BYJU'S
Sidhauli
Summary
People-oriented and dependable professional with experience in customer success program. Able to build meaningful relationships with customers while speaking with them over the phone. Interested in a virtual customer service representative/ technical support executive role using chat and email to lend diverse product knowledge and interpersonal communication skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Student Success Specialist
Think and Learn Private Limited
Bengaluru
2022.06 - Current
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Understood the issues actively and provided the best resolution possible using the soft skills and critical thinking.
- Escalated the cases to the relevant teams for quick resolution.
- Sent external and internal emails for better connectivity and visibility.
Assistant Teacher
Secondary School
Sidhauli
2017.08 - 2018.04
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, and attendance logs.
Computer Lab Instructor
Astha Institute
Sidhauli
2015.07 - 2017.08
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Planned and implemented curriculum to teach up-to-date technology to students.
Education
Bachelor of Computer Applications - Computer Application
University of Lucknow
Lucknow 2011.07 - 2014.06
Diploma in Education - Education
Diploma in Education
Sitapur 2018.07 - 2021.01
Skills
Active listening and decision making
Software
Internet and Applications
MS Windows and Office
Timeline
Student Success Specialist
Think and Learn Private Limited
2022.06 - Current
Diploma in Education - Education
Diploma in Education
2018.07 - 2021.01
Assistant Teacher
Secondary School
2017.08 - 2018.04
Computer Lab Instructor
Astha Institute
2015.07 - 2017.08
Bachelor of Computer Applications - Computer Application
University of Lucknow
2011.07 - 2014.06
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