Salsforce CRM
Vishal Shandilya
Product Expert At BYJU'S
Sidhauli
Summary
People-oriented and dependable professional with experience in customer success program. Able to build meaningful relationships with customers while speaking with them over the phone. Interested in a virtual customer service representative/ technical support executive role using chat and email to lend diverse product knowledge and interpersonal communication skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Student Success Specialist
Think and Learn Private Limited
Bengaluru
06.2022 - Current
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Understood the issues actively and provided the best resolution possible using the soft skills and critical thinking.
- Escalated the cases to the relevant teams for quick resolution.
- Sent external and internal emails for better connectivity and visibility.
Assistant Teacher
Secondary School
Sidhauli
08.2017 - 04.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, and attendance logs.
Computer Lab Instructor
Astha Institute
Sidhauli
07.2015 - 08.2017
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Planned and implemented curriculum to teach up-to-date technology to students.
Education
Bachelor of Computer Applications - Computer Application
University of Lucknow
Lucknow 07.2011 - 06.2014
Diploma in Education - Education
Diploma in Education
Sitapur 07.2018 - 01.2021
Skills
Active listening and decision making
Good Communication in Hindi and English
Creative and Critical Thinking
Empathy
Problem solving
Quick learning with positive attitude
Software
Internet and Applications
MS Windows and Office
Timeline
Student Success Specialist
Think and Learn Private Limited
06.2022 - Current
Diploma in Education - Education
Diploma in Education
07.2018 - 01.2021
Assistant Teacher
Secondary School
08.2017 - 04.2018
Computer Lab Instructor
Astha Institute
07.2015 - 08.2017
Bachelor of Computer Applications - Computer Application
University of Lucknow
07.2011 - 06.2014