Vishal Sharma
Noida
Summary
To achieve a position in a company to well utilize my technical skills that ensure my personal as well as the company's goals. Exercise a high level of independent judgment, decision making, creativity and initiative.
Overview
15
15
years of professional experience
1
1
Certification
Work History
End User Services Operations Manager – North
Dentsu International Pvt. Ltd. / Dentsu Group
Gurugram
04.2024 - Current
- Led live events and townhalls for the leadership team via Microsoft Teams, ensuring smooth coordination and execution.
- Managed the Joiner/Mover/Leaver (JML) process across the APAC region, resolving issues and ensuring operational efficiency.
- Oversaw operational support for critical business applications, including Microsoft Dynamics AX, Mediware, and Adobe Workfront.
- Responsible for team leadership, IT asset management, and vendor coordination to ensure uninterrupted IT operations.
EUS - IT Operations Team Lead (India, North)
Dentsu International Pvt. Ltd. / Dentsu Group
Gurugram
04.2022 - 03.2024
- Managed all technology operations for Gurgaon and Delhi offices, including infrastructure and end-user services.
- Oversaw multiple file servers and DHCP servers across Indian offices for consistent access and uptime.
- Utilized Microsoft Intune to build and deploy Windows systems efficiently.
- Monitored network performance and issues using SolarWinds and coordinated with the network team to address any anomalies.
- Administered backup strategies using Symantec and Veritas Backup Exec on critical servers.
- Managed live townhalls via MS Teams and handled Logitech video conferencing devices, including updates and troubleshooting.
- Collaborated with the network team to manage core/access switches and Wi-Fi APs at the Gurgaon & Delhi offices.
- Provided advanced support for Active Directory, Azure, and O365 Online, including mailbox, group, and license management.
Senior System Engineer
Dentsu International Pvt. Ltd. / Dentsu Group
Gurugram
09.2018 - 03.2022
- Provided end-user operational support for macOS environments, ensuring smooth functioning of devices across departments.
- Assisted in email migration from on-premises Microsoft Exchange Server to Office 365, ensuring minimal downtime.
- Administered Active Directory (AD) tasks, including user provisioning, OU management, and configuration of distribution and security groups, along with user/computer permissions.
- Delivered comprehensive End User Support (EUS), managing incidents, service requests, and change requests via ServiceNow ITSM.
- Utilized JSS (Jamf Software Server) to bind Mac devices to the Dentsu domain, applying standard configurations and policies.
- Configured and maintained Hyper-V and VMware ESXi virtual machines, ensuring stable virtual infrastructure like Files servers and AX server for internal operations.
- Performed APAC-level Azure AD and O365 Online administration tasks, including:
- Employee UPN changes
- Creation and maintenance of distribution and security groups
- Cleanup of empty distribution lists (DLs) and organizational units (OUs)
- Removal of outdated computer objects
System Engineer
Webchutney Pvt. Ltd.
New Delhi
07.2012 - 09.2018
- Provided daily IT support for end users, troubleshooting hardware, software, and network issues.
- configured small/home-based routers and maintained local infrastructure.
- Supported Active Directory operations including user and computer account management.
- Deployed and maintained Untangle UTM firewalls to secure and monitor network traffic.
- Managed the company's Google APPs email system and user administration.
Associate System Engineer
Access Net IT Solution Pvt. Ltd.
New Delhi
01.2011 - 07.2012
- Provided technical support to end users, ensuring minimal downtime and efficient resolution of IT issues.
- Solely managed the IT infrastructure at the Ramjas College site (University of Delhi), handling both hardware and software concerns.
- Monitored and maintained the local area network (LAN), troubleshooting connectivity issues and maintaining network uptime.
- Resolved printer-related problems and performed routine maintenance on peripheral devices.
Education
B.Com -
CCS University Meerut (2005 Batch)
Skills
- Operational management
- IT asset management
- Incident management
- Team leadership
Languages
English
First Language
Certification
- · MCSE certified (Microsoft Certified System Engineer in Windows Server 2003).
- Computer Hardware and Networking program from IIHT New Delhi
Timeline
End User Services Operations Manager – North
Dentsu International Pvt. Ltd. / Dentsu Group
04.2024 - Current
EUS - IT Operations Team Lead (India, North)
Dentsu International Pvt. Ltd. / Dentsu Group
04.2022 - 03.2024
Senior System Engineer
Dentsu International Pvt. Ltd. / Dentsu Group
09.2018 - 03.2022
System Engineer
Webchutney Pvt. Ltd.
07.2012 - 09.2018
Associate System Engineer
Access Net IT Solution Pvt. Ltd.
01.2011 - 07.2012
B.Com -
CCS University Meerut (2005 Batch)
Similar Profiles
Shubham BHATTShubham BHATT
Senior Business Manager at Dentsu X (Dentsu Advertising & Media Services Pvt. Ltd.)Senior Business Manager at Dentsu X (Dentsu Advertising & Media Services Pvt. Ltd.)
SUVENDU ACHARYASUVENDU ACHARYA
Software Engineer at Dentsu International Pvt LtdSoftware Engineer at Dentsu International Pvt Ltd
Nikita OGNikita OG
Sr. Analyst- Paid Social at Dentsu InternationalSr. Analyst- Paid Social at Dentsu International
Prabhat Kumar ThakurPrabhat Kumar Thakur
Sr. Manager – Delivery & Recruiting at ICONMASr. Manager – Delivery & Recruiting at ICONMA
Arjun BhargavaArjun Bhargava
Senior Machine Learning Engineer at Samsung Research InstituteSenior Machine Learning Engineer at Samsung Research Institute