VISHAL KUMAR SINGH
Gurgaon
Summary
Results-driven operations manager with a strong record of optimizing resources and driving efficiency at Amazon. Successfully led the merger of two sort-centers, minimized losses during site closures, and implemented cost-saving initiatives. Recognized for developing automated tools for performance tracking and analysis. Adept at launching record-setting facilities and leading impactful initiatives, earning accolades such as the CI Gold Award and Shining Star Awards for exemplary leadership and operational excellence.
Overview
5
5
years of professional experience
Work History
Operations Manager
Amazon Transportation Services
Gurgaon
12.2021 - Current
- Played a key role in planning and successfully launching a one-of-a-kind sort center (MDEA) in INSC. This involved merging two separate sort-centers with different operations (FL & RL) into a single facility, effectively optimizing resources
- Planning and executing the closure of RL SC (DELV) in Sonipat, ensuring the site was closed with losses below the guardrail at 85% of the goal
- Inter-mile Project: Partnered with seller pickup and AMXL team to formulate planning of 3 Consolidation point in NCR region, which resulted in saving of 8.1 million INR annually
- As the SPOC for RL hub network losses, developed and implemented mechanisms to ensure site losses remained below the guardrail year around.
- Developed various tools for streamlining tracking and monitoring of performance, including an NL tool for automated tracking and analysis of losses, an automated HOH tool for monitoring productivity and a tool for monitoring sortation AA performance and bagging errors
- I was appointed as SPOC for CSR, and have organized 50+ events and logged 5000+ volunteer hours for 2023. Site awarded with 'Most consistent site in community volunteering 2023'.
Team Lead
Amazon Transportation Services
06.2019 - 12.2021
- Successfully launched the largest Sort center in India, NCRU, achieving a record processing output of 400K in just 23 days, which was unprecedented across Amazon network
- Devised and executed a multi-campaign strategy for the auto sorter, increasing scan volume in Flow to 95% while simultaneously reducing rejections to under 4%, resulting in improved supply chain efficiency.
- Devised Mobile Problem Solve kaizen to minimize touchpoints and decrease resolution lead time for exception shipments, resulting in a cost savings of INR 1.08 million per year.
- Revised design of rejection handling process for the auto sorter, resulting in a cost-saving of 6 AA (INR 1.08 million annually), and improving overall efficiency
- Led the planning and execution of a successful vaccination drive for NCRU, covering more than 800 employees without any impact on operations
Education
Bachelor of Technology - Mechanical And Automation Engineering
G.B Pant Government Engineering College, Delhi
Delhi, India08.2019
CBSE, 12th -
Sarvodaya Bal Vidalaya
New Delhi06.2014
CBSE, 10th -
Government Boys Senior Secondary School
New Delhi06.2012
Skills
- Team Building/Leadership
- Supply Chain Management
- Operational Excellence
- Process Improvements
- Stakeholder Management
- Strategic Planning
- Cost Reduction
Accomplishments
- Honored with the CI Gold Award twice in 2023 for the successful completion of four consecutive improvement projects.
- Received No Excuses Award in EKAM for demonstrating leadership principles: Ownership & Insist on the Highest standards.
- Received Shining Star Award Q1 and Q2'20 in Rockstar Awards, for work on designing layouts as per SD norms with higher productivity, Training of new AA to ramp up for launch of new SC GURZ and to train newly hired TLs.
- Received Shining Star Award Q3’21 in Rockstar Awards for my work on planning and execution of Vaccination drive for NCRU covering 800+ employees with no impact on operations.
Hobbies and Interests
Reading Non-fiction books, Movies, Playing Foosball/TT.
Languages
English and Hindi
Timeline
Operations Manager
Amazon Transportation Services
12.2021 - Current
Team Lead
Amazon Transportation Services
06.2019 - 12.2021
Bachelor of Technology - Mechanical And Automation Engineering
G.B Pant Government Engineering College, Delhi
CBSE, 12th -
Sarvodaya Bal Vidalaya
CBSE, 10th -
Government Boys Senior Secondary School
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