Vishal Singh

• Performing root cause investigations to identify and resolve underlying issues
• Implementing ITIL problem management processes to minimize the impact of incidents
• Collaborating with various teams to ensure timely resolution of problems
• Conducting trend analysis to proactively identify potential problems
• Documenting problem resolutions and maintaining a knowledge base
• Ensuring compliance with organizational policies and standards
• Oversaw post-mortem meetings after major incidents, fostering collaboration among stakeholders to address underlying issues effectively.
• Managed high-priority incidents, ensuring timely resolution and minimizing business impact.

• Managing application security and compliance
• Conducting security assessments and audits
• Implementing security policies and procedures
• Collaborating with development teams to ensure secure coding practices

Security & Change Audit and implementation.

Escalation Manager