VISHAL TENDULKAR
Summary
"Proficient in project management and data analysis, with 16 years of experience in IT. Led cross-functional teams to deliver projects on time and under budget, resulting in a 30% increase in client satisfaction. Skilled in data-driven decision-making."
Overview
18
18
years of professional experience
Work History
Associate Project Manager
LearningMate Solutions Pvt. Ltd
Mumbai, India
09.2022 - 03.2024
- Coordinated with the Delivery Manager in planning, executing, and closing projects within scope, schedule, and budget
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
Senior Manager
sAvh LEARNING SOLUTIONS PVT. LTD
Pune, India
01.2019 - 08.2022
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Maintained schedules to meet key milestones at every project phase.
- Prepared and submitted project invoices for review and approval.
Assistant Service Delivery Manager
Idea Cellular Limited
Pune, India
04.2013 - 07.2018
- Led the service delivery team, managed conflict and ensured the team's processes and tasks are carried out efficiently
- Managed finances and budgets
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Liaising with circle teams to ensure effective delivery of service desk KPIs
- Handled team, and Escalations, worked on Technical Issues, and got them resolved as per TAT
- The incident, Problem, and Change Configuration management related to customer queries Resolving IP Service incidents and queries within the agreed SLA
- Handled day-to-day ticket queue
- Set up the email desk, Chat support team and social media command center at partner locations Successfully undertook projects: Discard (Incorrect Closures of Complaints) - % reduction from 70% to 20% Repeat emails reduction for Maharashtra Circle wherein the seats were reduced from 29 to 22 after the completion of the projects saving a revenue of 3.4 lacs/ month
- Shared inputs for My Idea App in its developmental stages and implemented some of the suggestions in the App as well (E.g., Recharge any Idea Number).
QA Lead
Serco
Pune, India
01.2011 - 04.2023
- Mentored junior team members, fostering growth and enhancing team performance.
- Standardized bug reporting methods for better communication between QA and development teams.
- Championed the adoption of best practices in QA methodologies throughout the organization.
Senior Associate
World Network Services (WNS)
Pune, India
08.2006 - 10.2010
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
Education
PG Diploma - Artificial Intelligence And Data Science
Indian Institute of Technology, Roorkee
2024
Bachelor of Science - Chemistry
Pune University
05.2003
XIIth -
English
01.2000
Xth -
English
01.1998
Skills
- Risk Management
- Client Interfacing
- Agile Methodology
- Escalation Management
- SLA Management
- Quality Management
- Resource Utilization Planning
- Project Planning
- Task Delegation
- Meeting facilitation
- Project Scheduling
- Scrum Framework
Courses & Certifications
- Diploma in Banking & Finance
- Lean Six Sigma Green Belt certified
- Lean Six Sigma Black Belt
- Scrum Alliance Certified Scrum Master
Personal Information
- Date of Birth: 04/24/83
- Gender: Male
- Marital Status: Married
Timeline
Associate Project Manager
LearningMate Solutions Pvt. Ltd
09.2022 - 03.2024
Senior Manager
sAvh LEARNING SOLUTIONS PVT. LTD
01.2019 - 08.2022
Assistant Service Delivery Manager
Idea Cellular Limited
04.2013 - 07.2018
QA Lead
Serco
01.2011 - 04.2023
Senior Associate
World Network Services (WNS)
08.2006 - 10.2010
PG Diploma - Artificial Intelligence And Data Science
Indian Institute of Technology, Roorkee
Bachelor of Science - Chemistry
Pune University
XIIth -
English
Xth -
English