VISHAL TENDULKAR
Summary
"Proficient in project management and data analysis, with 16 years of experience in IT. Led cross-functional teams to deliver projects on time and under budget, resulting in a 30% increase in client satisfaction. Skilled in data-driven decision-making."
Overview
18
18
years of professional experience
Work History
Associate Project Manager
LearningMate Solutions Pvt. Ltd
09.2022 - 03.2024
- Coordinated with the Delivery Manager in planning, executing, and closing projects within scope, schedule, and budget
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
Senior Manager
sAvh LEARNING SOLUTIONS PVT. LTD
01.2019 - 08.2022
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Maintained schedules to meet key milestones at every project phase.
- Prepared and submitted project invoices for review and approval.
Assistant Service Delivery Manager
Idea Cellular Limited
04.2013 - 07.2018
- Led the service delivery team, managed conflict and ensured the team's processes and tasks are carried out efficiently
- Managed finances and budgets
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Liaising with circle teams to ensure effective delivery of service desk KPIs
- Handled team, and Escalations, worked on Technical Issues, and got them resolved as per TAT
- The incident, Problem, and Change Configuration management related to customer queries Resolving IP Service incidents and queries within the agreed SLA
- Handled day-to-day ticket queue
- Set up the email desk, Chat support team and social media command center at partner locations Successfully undertook projects: Discard (Incorrect Closures of Complaints) - % reduction from 70% to 20% Repeat emails reduction for Maharashtra Circle wherein the seats were reduced from 29 to 22 after the completion of the projects saving a revenue of 3.4 lacs/ month
- Shared inputs for My Idea App in its developmental stages and implemented some of the suggestions in the App as well (E.g., Recharge any Idea Number).
QA Lead
Serco
01.2011 - 04.2023
- Mentored junior team members, fostering growth and enhancing team performance.
- Standardized bug reporting methods for better communication between QA and development teams.
- Championed the adoption of best practices in QA methodologies throughout the organization.
Senior Associate
World Network Services (WNS)
08.2006 - 10.2010
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
Education
PG Diploma - Artificial Intelligence And Data Science
Indian Institute of Technology, Roorkee
2024
Bachelor of Science - Chemistry
Pune University
05.2003
XIIth -
English
01.2000
Xth -
English
01.1998
Skills
- Risk Management
- Client Interfacing
- Agile Methodology
- Escalation Management
- SLA Management
- Quality Management
- Resource Utilization Planning
- Project Planning
- Task Delegation
- Meeting facilitation
- Project Scheduling
- Scrum Framework
Courses & Certifications
- Diploma in Banking & Finance
- Lean Six Sigma Green Belt certified
- Lean Six Sigma Black Belt
- Scrum Alliance Certified Scrum Master
Personal Information
- Date of Birth: 04/24/83
- Gender: Male
- Marital Status: Married
Timeline
Associate Project Manager
LearningMate Solutions Pvt. Ltd
09.2022 - 03.2024
Senior Manager
sAvh LEARNING SOLUTIONS PVT. LTD
01.2019 - 08.2022
Assistant Service Delivery Manager
Idea Cellular Limited
04.2013 - 07.2018
QA Lead
Serco
01.2011 - 04.2023
Senior Associate
World Network Services (WNS)
08.2006 - 10.2010
PG Diploma - Artificial Intelligence And Data Science
Indian Institute of Technology, Roorkee
Bachelor of Science - Chemistry
Pune University
XIIth -
English
Xth -
English
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