Vishal Tupe

• Handling & engaging the NOC & SOC team in day-to-day work task
• Reporting & assigning the task pending & getting them engaged & delivered in time
• Troubleshooting security related issues to Sev1 and Sev2 and preparation of RCA report Handling Routers, Checkpoint & FortiGate firewalls of (Bank of America) across the globe
• Assist in implementation of logical user access policies, NAT rules standards and guidelines that balance business requirement, risk tolerance and client policies
• Troubleshooting and resolution of incidents, working to critical SLA’s Troubleshoot with user on different level of priority tickets
• Involved in designing, Configuring, maintaining and troubleshooting complex network
• Review and implement of change through change management
• Understand criticality of issue and act accordingly to resolve issue ASAP and mitigate outage
• Good Knowledge in configuring High Availability in firewall and other security gateway
• Promptly updating to requester about change request and if any issues in policies after implementation.

• Managing & monitoring all IT assets using solarwinds monitoring tool
• Managing, Maintaining router, switches, firewalls & data centre devices
• Handling & Engage with the incident response team and lead the process of documenting event details, creating incident response letters (either when requested or proactively based on severity), obtain proper approvals, and distribute final client facing document
• Troubleshooting issues like Link Down, Low Throughput, Packet Drops, Latency, Reachability Issue, and issues as per customer requirements
• Handling of trouble ticket opened for all types of affected services with ISP & other vendors
• Co-ordination with OEM partner like Cisco, Huawei, Alcatel, SolarWinds, Palo Alto & checkpoint
• Perform upgradation of different Network devices as per Network requirements Works on various tools VMWARE, AWS, Solarwinds, ServiceNow, Secure CRT, Vcenter, etc
• Monitoring threats, Prevention to threats at early stage by setting policies using firewall, devices as Palo ALTO, Checkpoint
• Maintaining & managing the Solarwinds Administration
• Performing & keeping track of change activity all over the organization with updates to the management on day-to-day basis
• Work with customer technical leads, customer executives, and partners to manage and deliver successful implementations of cloud solutions; become trusted advisor to decision makers throughout engagement
• Troubleshooting routing, switching and various other network issues caused by managed devices (Cisco routers, switches and Firewalls, Cisco Meraki, F5 LTM/GTM, CyberArk, Forcepoint proxy and Umbrella) Umbrella Cloud-based web proxy solution handled globally.

Managing and Monitoring Biggest network of Australia provided by Telstra

• Managing, Maintaining & troubleshooting of routers, Switches & Firewall -CISCO, Riverbed, Juniper, ADVA, Hitachi
• Hands-on experience on various router, switches & firewall with commands
• Experience on SIIAM as ticketing tool for proactive alarms as well diagnosing & resolving tickets within SLA
• Diagnosis on faults raise at routers as well issue suspected with carriage
• Engaging of various teams MNS, CNM, SDNL at various levels
• Accessing the router & proactively monitoring the devices
• Monitoring devices alarms using NETCOOL Monitoring Tool
• Services -ADSL, SDWAN, BDSL, NBN services, IPMAN, IPWAN, TELSTRA Ethernet, frame relay
• TWS device - Monitoring, accessing & troubleshooting the end routers from data Centre
• Encouraging the team to work & helping them in critical issues
• Jeopardy Management to update client about the task & follow-ups going on with critical issues
• Working as core team member -managing team, assigning cases to team, taking follow up, making active data sheet.

• Work on SIBEL CRM project as core team member gone through process from scratch i.e., requirement gathering, business analysis, manual testing till deployment
• Installation of Client & Server OS (windows XP, 7, 10, server 2003, server 2008, server 2012, Linux)
• Managing trend micro & firewall activities monitoring
• Handling Licensing of SAP, AutoCAD, Network devices & CRM Support LANs, WANs, Network Segments, Internet and & Intranet systems
• Perform server back-ups via TSM (Tivoli Storage Management)
• Installation of Server Racks with Servers Implementation.