Play cricket , watching TV and cooking
Vishal Wahane
Operations Supervisor
Bhopal
Summary
Dynamic operations supervisor with a proven track record at Cinepolis India Pvt Ltd, excelling in customer relationship management and team leadership. Enhanced productivity through strategic training and mentoring, achieving a 20% increase in customer satisfaction. Expert in compliance management and KPI tracking, driving operational excellence and fostering strong client connections.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Flipkart
Field Work
03.2025 - 12.2025
Store Manager
Shahi Duarbar Restaurant
04.2025 - 09.2025
Operations Supervisor
Cinepolis India Pvt Ltd
07.2022 - 02.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Communicated operational status and obstacles to upper management consistently.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Education
MBA - Marketing Management
Manohtra Academy Bhopal
B U Bhopal 01.2017
PGDCA
Mcu Bhopal
Sainani Institute Bhopal 04.2015
BBA - Marketing Management
Atash College Management Technology
Pandhurna Dist Chhindwara 09.2010
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
Customer relationship management
Customer relationship development
Compliance management
Safety oversight
Marketing
KPI tracking
Decision-making
Multitasking Abilities
Team leadership
Customer service
Accomplishments
SOS champion,
Employee of the month
Certification
Cinepolis india pvt ltd
Interests
Timeline
Store Manager
Shahi Duarbar Restaurant
04.2025 - 09.2025
Flipkart
Field Work
03.2025 - 12.2025
Operations Supervisor
Cinepolis India Pvt Ltd
07.2022 - 02.2025
Cinepolis india pvt ltd
07-2022
NCC DTC MP
01-2007
MBA - Marketing Management
Manohtra Academy Bhopal
PGDCA
Mcu Bhopal
BBA - Marketing Management
Atash College Management Technology