Vishal Kumar Singh
Faridabad
Summary
Results-driven professional with over 10 years of experience in Operational management, Insurance and P&C reinsurance, Technical support, Customer service, and Team management. Proven expertise in process and quality management, client servicing, and team leadership, aiming to leverage skills and experience for organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Domain Trainee - Lead Operations
Genpact Pvt Ltd.
Badshahpur
08.2024 - Current
- Facilitated reinsurance underwriting operations.
- Assisted team members with processing tasks.
- Audited daily production numbers provided by clients.
- Participate in call calibrations to ensure consistent quality.
- Ensure daily publication of quality scores.
- Executed various strategies.
- Streamlined processes to maximize productivity.
Insurance Process Associate (Quality Analyst)
Accenture Solutions Pvt Ltd.
09.2022 - 08.2024
Sr. Associate - Insurance Life & Annuities
EXL Services.Com
05.2019 - 07.2022
Sr. Technical Support Advisor - Amazon Seller Support (UK)
Concentrix Daksh India Pvt Ltd
03.2014 - 02.2018
Education
MSc. - Agronomy
N.N.P.G. Collage Nawabganj
Gonda01.2013
BCA -
Sikkim Manipal University - Distance Learning
Lucknow01.2012
BSc. -
N.N.P.G. Collage Nawabganj
Gonda01.2011
Intermediate -
S.D. Inter Collage
Uttar Pradesh01.2007
High School -
S.D. Inter Collage
Uttar Pradesh01.2005
Skills
- Maintaining cordial relationships with Customers
- Ensuring Quality and service norms
- Providing Training to newly recruited employees
- Effective Communication
- Team Building and Management
- Leadership qualities
- Technical skills
- Operations support
Certification
- Process Management
- Client Management
- People Management
- Conference Call Ethics
Applications And Tools
- MS Office (Word, Excel, PowerPoint)
- Internet Applications
- Email & Voice Management Solutions
- CRM Application
- Call Management Systems
- Call Reviewing Systems
- Basic of windows Installation & Setting (XP, Win7, Win8, Win10)
- Basic Knowledge Software Installation & Configurations
Languages
- English
- Hindi
- Bhojpuri
- Awadhi
Hobbies and Interests
- Travelling
- Watching movies and web series based on real stories
- Interacting with people
Areas Of Exposure
Mapping Business requirements and coordinating in developing and implementing Processes in line with the pre-set guidelines. Undertaking responsibilities of fine tuning the procedures in processes; ensuring uniformity in the process understanding at the Client's and the Organization's end. Conducting internal Process audits and reviews for ensuring strict adherence to the Process parameters / systems as per defined guidelines., Involving in Quality management system, reporting non conformances, identifying root causes and effectively implementing corrective actions. Suggesting alternatives for improving and enhancing the services standards and carrying out review of systems to further improve Quality. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize Customer satisfaction level., Managing Team functions viz. training, motivation, etc. Leading, mentoring & monitoring the performance of Team members to ensure efficiency in Process Management and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members., Mapping Client's requirements and ensuring rendering effective solutions to the clients, in line with the specified guidelines on Operations floor. Identifying improvement areas & implementing measures to maximize Customer satisfaction levels and ensuring CTQ delivery & Business continuity. Ensuring continuous interaction with the Customer to make sure that area of concern can be worked upon for improved service levels.
Personal Information
- Date of Birth: 09/22/1992
Timeline
Domain Trainee - Lead Operations
Genpact Pvt Ltd.
08.2024 - Current
Insurance Process Associate (Quality Analyst)
Accenture Solutions Pvt Ltd.
09.2022 - 08.2024
Sr. Associate - Insurance Life & Annuities
EXL Services.Com
05.2019 - 07.2022
Sr. Technical Support Advisor - Amazon Seller Support (UK)
Concentrix Daksh India Pvt Ltd
03.2014 - 02.2018
MSc. - Agronomy
N.N.P.G. Collage Nawabganj
BCA -
Sikkim Manipal University - Distance Learning
BSc. -
N.N.P.G. Collage Nawabganj
Intermediate -
S.D. Inter Collage
High School -
S.D. Inter Collage