Vishesh Gupta
Lucknow
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Amazon
Gurgaon
08.2023 - 08.2024
- Provided prompt and courteous customer service via phone, email, and chat.
- Resolved customer complaints promptly, while maintaining a professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues, etc.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
Customer Service Representative
Wipro HR Services
Noida
07.2022 - 08.2023
- Helped customers find the correct plan for their needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Build client and domain knowledge to be able to deliver a resolution on the first conversation.
- Ensured adherence to Client Service Level Agreements, such as Customer Satisfaction, Service Level, handling Time, and Customer Effort.
- Handled upwards of 50 tickets per week, servicing 50 states across the US.
- Developed strong customer relationships to encourage repeat business.
Education
BBA - IT And Marketing
Amity University
Lucknow07-2022
Skills
- Problem-Solving and Analytical Skill
- Time Management and Efficiency
- Product Knowledge
- Issue Escalation
- Customer Relationship Management
- Payment management
- Team Collaboration
- Company policy adherence
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Executive
Amazon
08.2023 - 08.2024
Customer Service Representative
Wipro HR Services
07.2022 - 08.2023
BBA - IT And Marketing
Amity University
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