Vishnu Bashyam
Bangalore
Summary
Certified Information Technology professional with great communication, negotiation and organizational skills. Coming with an experience in handling the software supports and IT administration of multiple clients. Communication, adaptability & leadership are my key skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L2 Support
Cognizant Technologies
Bangalore
05.2021 - 04.2024
- Ticket management on Fresh Service
- Handling all the activities on Active Directory and Azure Active directory
- AWS connect configurations and support
- Level 2 and Level 3 supports
- Avaya application support
- Maintaining the team efficiency and daily productivity
- Conducting huddles to discuss on issues and updates
- Providing solutions to users regarding all kinds of technical issues
Tier 2 Technical Support Associate
Pole to Win
Bangalore
04.2020 - 01.2021
- Ticket management
- Track and identify the issues and concerns of the players/ gamers worldwide
- Chat (concurrency - 3) and Email assistance
- Providing technical assistance, application Support, network configurations and all kinds of support to make sure there are no issues faced while gaming
- Addressing technical issues with Gaming PC's, PC'c, Xbox One, Xbox 360 and Playstation consoles
- Manage the purchases and refund requests of the games/titles from the players
- Testing the new patches and releases of the games
- Bug reporting and reporting trending issues from the games/titles directly to Rockstar
- Account recovery of the players from the hackers or modders
- IP address management of the gamers and the modders
- Management of the gamer entitlements and their account credentials
- Addressing issues with the hacked accounts and the entitlements
- Account management of the gamers
- Addressing issues with the cross platform linking, promotions/ events via other platforms like Amazon Prime Gaming, Steam, Epic Games, Xbox and Playstation
Senior Customer Support Associate
Accenture Solutions
Bangalore
05.2019 - 12.2019
- Ticket management and call closures
- Track and identify the issues and concerns of the business user
- Analyze the root cause and provide an immediate solution to the business user or the vendors
- Ensure that all the incoming invoices to NAB are processed within 2- 3 business days
- Ensure that all invoices hitting the NAB procure to pay department have valid details and figures
- Protection of data from fraudulent calls or Emails
- Data Security would be our highest priority
- Verification of supplier details or the business user details through an internal portal
- Maintain a good client relationship to acquire more ratings on surveys
Technical Support Associate
Prologic First Private Ltd
Bangalore
04.2018 - 04.2019
- Managing the client relationship by championing the client's training needs at Prologic First
- Prospect within assigned territory to uncover new opportunities and grow existing Prologic First footprint
- Track and analyze issues to ensure software efficiency and to meet client goals
- Managing key improvements in our software applications by upgrading them on time
- Handle End to End implementations and trainings
- Execution of implementation on all windows platforms i.e Windows XP - Windows 10
- Accurate configurations to ensure the client's requirements are met
Technical Support Associate
Prologic First Private Ltd
Dubai
05.2017 - 03.2018
- Systems Administration - Ensure that the systems are updated to improve the system performance
- Hardware installation and configuration - Installation of all kinds of peripheral devices
- System configuration - Installation of the necessary third-party applications to support our software
- Server configuration - Configuring the server according to the client specifications and requirements
- Network configuration - Organizing and implementing a strong network connectivity between the systems for a seamless operation
- Software implementations - Implementations of the point of sales software / Call accounting software / Front office or the back-office software according to the client's requirement
- Training - Train the users and the client on usage of the efficient use of software and systems
- Penetrate more into new level 2 supports which includes the backend configurations of the software
- Ensure Upgrades are installed on time to improve the system performance
Sr. Systems Engineer
Cognizant Technologies
Bangalore
- Ticket management on Service now
- Chat support on Chatbot
- Providing technical assistance, application Support, network support and systems support to all the users at Fortive
- Active directory management (Azure)
- SQL server issues
- Helping users with Network configurations, systems configurations and making sure the systems are on top notch
- RSA token management via the RSA portal
- User account management on Active directory
- Domain management
- Providing user accesses and rights on their systems
- Providing quick solutions to users on call and via chat
Education
Skills
- Basic concepts of PLC, DCS, SCADA and ICE62443
- Active Directory- Windows AD and Azure AD
- Cloud computing- AWS, Azure and Intune
- Windows Administration - Worked on all Windows Platforms
- Windows Server- Windows server 2003- 2016
- Networking - Network configurations
- Routers and FirewallsNetworkAnalysis- Wireshark, Cloudshark & Fiddler
- Intercepter-NG, Microsoft Network Monitor
- Linux operating systems- Ubuntu, RedHat, Kali linux
- Database Management - Worked with SQL 2000, SQL 2008 R2, SQL 2016
- Computer Languages- C, C, Java
- Web application troubleshooting - Worked with HTML, CSS, JavaScript for frontend
- XML and Bootstrap
- PABX- Avaya and Amazon Connect
- Virtual Machines- VMware, AWS, Citrix
Certification
- Certified Ethical Hacker (CEH) from Hacker's School
- Certified DevOps Engineer from NIIT Bengaluru
Personal Information
- Date of Birth: 09/22/1995
- Gender: Male
- Marital Status: Single
Languages
- English
- Kannada
- Hindi
- Tamil
- Urdu
- Telugu
Projects
Successfully implemented the point of sales software applications which includes android setup and training. Al Habtoor City, Dubai La Perle, Dubai Sun and Sand Hotels, Dubai Sun and Sand Downtown, Dubai Wagamama, Dubai The Leela Palace, Ahmedabad Lemon Tree Hotel, Pune Radisson Atria, Bangalore The Leela Palace, Bangalore Sheraton Hotel, Bangalore High Lounge, Bangalore Wanderes Brewery, Bangalore Byg Brewsky, Bangalore
Timeline
L2 Support
Cognizant Technologies
05.2021 - 04.2024
Tier 2 Technical Support Associate
Pole to Win
04.2020 - 01.2021
Senior Customer Support Associate
Accenture Solutions
05.2019 - 12.2019
Technical Support Associate
Prologic First Private Ltd
04.2018 - 04.2019
Technical Support Associate
Prologic First Private Ltd
05.2017 - 03.2018
Sr. Systems Engineer
Cognizant Technologies