Vishnu Bose N
Bangalore
Summary
Dynamic Business Analyst/Consultant with a proven track record at Eka Software Solutions, excelling in customer satisfaction and requirements gathering. Spearheaded key account growth and enhanced post-sales support, achieving notable client advocacy. Skilled in problem-solving and fostering stakeholder relationships, I drive initiatives that significantly boost performance and profitability.
Overview
3
3
years of professional experience
Work History
Business Analyst
Eka Software Solutions
Bengaluru
03.2023 - Current
- Contributed to projects across CTRM Agriculture, Cargill, Scoular and Agrex
- Provide timely assistance via email, Jira, and other channels to address inquiries, resolve issues, and offer technical support
- Support implementation processes, maintain meticulous records, and escalate complex issues as needed
- Lead the consulting effort towards successfully understanding client business and implementing solutions that addresses client needs
- Create test scripts for UAT and provide continuous support by resolving UAT reported issues
- Collaborate internally to enhance processes and promote high customer satisfaction
- Build strong relationships with stakeholders and guide them through the customer journey
- Identify opportunities for service expansion and drive advocacy through various channels
- Work collectively to optimize the customer experience and contribute to the success of support operations
- Conducting meetings and presentations to share ideas and findings to client
Management Trainee
Eka Software Solutions
Bengaluru
03.2022 - 02.2023
- Actively assisted in planning, organizing, and implementing training sessions aligned with the organization’s goals.
- Utilized surveys, feedback, and performance metrics to evaluate the impact of training programs, supporting continuous improvement.
- Worked closely with various teams, fostering a collaborative learning environment across departments.
Deputy Manager
Aditya Birla Capital
10.2021 - 02.2022
- Lead a team across five branches, overseeing performance and productivity.
- Monitor and achieve sales targets; strategize for new account acquisitions with a variety of financial products.
- Conduct branch visits, analyze reports, and drive profitability.
- Coordinate weekly client pitches with regional managers.
- Engage in Bancassurance partnerships for HDFC, focusing on tailored product offerings.
- Demonstrate initiative, foster strong client relationships, and customize product pitches.
Education
Master of Business Administration - MBA - Marketing
Sri Balaji University
Pune01.2021
Master degree - forensic science, Documentation , fingerprint
Amity University
Gautam Budh Nagar01.2017
Bachelor degree - forensic science
Amity University
Gautam Budh Nagar01.2015
Higher secondary certificate -
Army school Babina Cantt
01.2010
Skills
- Key Accounts
- Customer Onboarding
- Post-Sales Support
- Test case scenarios
- Consulting
- Requirements Gathering
- Business process improvement
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Business Analyst
Eka Software Solutions
03.2023 - Current
Management Trainee
Eka Software Solutions
03.2022 - 02.2023
Deputy Manager
Aditya Birla Capital
10.2021 - 02.2022
Master of Business Administration - MBA - Marketing
Sri Balaji University
Master degree - forensic science, Documentation , fingerprint
Amity University
Bachelor degree - forensic science
Amity University
Higher secondary certificate -
Army school Babina Cantt
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