Vishnu Chandraśekharan
Customer Service Representative
Alappuzha
Summary
Experienced customer service representative with over six years of delivering exceptional sales, marketing and technical support to domestic and international clients. Proficient in CRM software, data analysis and visualization tools. I've strong communication, interpersonal and multitasking skills to help your organization uphold its values and exceed customer expectations.
Overview
8
8
years of professional experience
4037
4037
years of post-secondary education
6
6
Languages
Work History
Administration Executive
IBS Software Pvt. Ltd.
12.2023 - 11.2024
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
- Managed high-level executive calendars, ensuring timely attendance to crucial meetings and events.
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Coordinated travel arrangements for clients & employees, optimizing itineraries for cost-effectiveness and convenience.
- Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
- Managed company-wide communication channels, disseminating relevant information efficiently to all employees.
- Assisted with the onboarding process of new hires, facilitating seamless integration into the company culture and workflow.
- Implemented document management systems, maintaining organized records for easy access and retrieval.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
Office Manager
HINTT
04.2021 - 07.2023
- Managing the HR of the company and accounts.
- Overall monitoring of the workflow, employees and their performance. Ensuring the completion of projects within the deadline.
- QC, proofreading for ready-to-post social media content and website on the internet.
- Client relationship management and coordination between the management and employees.
- Content writing & content creation
Project Coordinator
UMA Constructions & Networking Solutions Pvt. Ltd.
06.2019 - 09.2020
- Coordination and technical support for site activities like installation, survey and maintenance for various TSPs.
- Management of expenditure, claims and disbursement of salary.
Project Coordinator
Teleysia Networks Pvt. Ltd.
01.2017 - 08.2018
- Coordination and technical support for Jio's site activities.
- Coordinating Jio's 4G drive test, site survey, staffing etc.
- With my technical expertise and contacts in the telecom field, site installations and staffing were coordinated in the absence of other Project Coordinators.
- Management of expenditure, claims and disbursement of salary
Engineer
Telecomone Teleservices India Pvt. Ltd.
01.2017 - 07.2017
- Telecom site installation, survey and maintenance
- Jio 4G network speed drive test
Customer Service Associate
Suther Global Services
01.2017 - 07.2017
- Amazon customer care service
- Voice process & non-voice
Education
Bachelor of Social Work - Social Work
Annamalai University
KottayamBachelor of Engineering - Electronics And Communication Engineering
Udaya School of Engineering
NagarkovilMaster of Social Work - Social Work
Annamalai University
KottayamSkills
Client Relationship Management
Multilingual Communication Skills
Interpersonal Skills
Digital Marketing & SEO
Budgetary Planning
CRM and Office Management Software
Project Planning
Onboarding and Orientation
Digital Marketing
MS Office
Basic HTML
Electronics & Telecommunication
Computer Networking
Accomplishments
- I've joined HINTT India Pvt. Ltd. as a Trainee Developer and I've been promoted as the Office Manager of the company within a few months.
- Successfully negotiated key contracts for HINTT. Resolved client account discrepancies for HINTT that saved the company from revenue loss.
- Established user-friendly scheduling system to track employee availability, requested time off and to support payroll activities. Improved department efficiency 70 % through implementation of strategic workflow and process improvements
- UMA Constructions (also called as 'Anas') and Teleysia have got Jio's project all over Kerala during my tenure as a Project Coordinator.
Timeline
Administration Executive
IBS Software Pvt. Ltd.
12.2023 - 11.2024
Office Manager
HINTT
04.2021 - 07.2023
Project Coordinator
UMA Constructions & Networking Solutions Pvt. Ltd.
06.2019 - 09.2020
Project Coordinator
Teleysia Networks Pvt. Ltd.
01.2017 - 08.2018
Engineer
Telecomone Teleservices India Pvt. Ltd.
01.2017 - 07.2017
Customer Service Associate
Suther Global Services
01.2017 - 07.2017
Bachelor of Social Work - Social Work
Annamalai University
Bachelor of Engineering - Electronics And Communication Engineering
Udaya School of Engineering
Master of Social Work - Social Work
Annamalai University
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