Dominic Ashok X F

Forward-thinking Crew Operations Specialist with 18 years of expertise in Airline Crew Operations. Skilled in cultivating rapport to optimize project goals and output, resolving complex problems, and delivering innovative improvement strategies. Proficient in Crew Management, Business Process Consulting, and Data Analytics.

• Best Flight Crew Coordinator.
• Customer Champ.
• Successfully implemented block flying method for cabin crew, which increased overall crew productivity by 5% and service standards.
• Core Team for ISO (9001:2000) internal audits.
• Leadership training program “GEMS”. (Going the extra mile in service).

Consulting Skills, IBS Software Services.

Enterprise Holdings Inc, Tata Consultancy Services, 11/01/20, 07/01/23

• Lead Analyst for API acceleration project - Collect & understand requirements to prepare User stories and aid development.
• Oracle replacement Project - Reverse engineer and collect the requirements to prepare User stories and aid development.

Crew Domain (jetBlue Airlines), Tata Consultancy Services, 11/01/19, 11/01/20

• Provided Business and Functional support to the Crew Domain team.
• Data mapping, structuring and analysis of CrewTrac data; to serve and connect other partner systems to capture real time operational data for crew movement.

Sabre Holdings (Crew Manager), Tata Consultancy Services, 02/01/19, 02/01/19 

• Defect triaging and business validation.
• Training documents on Crew management system and process.

CURE (Lufthansa Airlines), IBS Software Services, 06/01/15, 02/01/19

• Delivered high-quality business use cases ahead of schedule, ensuring seamless delivery of business modules to clients with zero high severity defects.
• Conducted Train the Trainer sessions and created corresponding aid documents, receiving high praise from business users for their effectiveness.
• Provided ongoing support and product consultation for Crew control, ensuring smooth day-to-day operations and optimal performance.

Manpower Management (Aer Lingus & Malaysia Airlines), IBS Software Services, 11/01/13, 02/01/19 

• Awarded Customer Champ for delivering exceptional process and product consulting, enhancing the effective planning of crew resources.
• Received appreciation for effectively showcasing the features of the Manpower management tool during client demonstrations.

Data Analytics for Crew Operations, IBS Software Services, 08/01/14, 05/01/15

• Consulted on developing an Analytical dashboard for airlines, enabling roster stability monitoring, crew planning assistance, and operational analysis widgets for day-to-day operations, including standby predictions for short and long terms.
• The Analytical tool empowers airlines to conduct root cause analysis, as well as prescriptive and predictive analysis, going beyond mere operational monitoring.

Due Diligence - QlikView BI Tool, Vernalis Systems Pvt Ltd, 12/01/12, 08/01/13

• Led due diligence for a healthcare-focused private investment firm with a 10-member team.
• Utilized QlikView, a Business Intelligence Tool, for data analysis and due diligence.