Vishnu Chaitanya Pathak
New Delhi
Summary
Dynamic Operation Team Leader with a proven record at Rhysley Pvt. Ltd., enhancing team productivity and achieving a 15% improvement in quality standards. Skilled in project management and leadership, I excel in client relations and data analysis, driving operational efficiency and fostering a motivated team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operation Team Leader
Rhysley Pvt. Ltd.
New Delhi
12.2024 - Current
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Oversaw quality control processes, achieving a 15% improvement in product and service quality.
- Trained, mentored and motivated employees to maximize team productivity.
- Planned resources allocation according to project requirements.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
Team Lead
TELUS International
08.2019 - 08.2023
- Company Overview: Accomplished Team Leader with a proven track record at Telus International, enhancing team performance and client satisfaction through expert leadership and problem-solving skills
- Skilled in Technical Support and People Management, significantly improved operational efficiency and project planning
- Leveraged Tableau for data analysis, driving decision-making and performance improvements
- Accomplished Team Leader with a proven track record at Telus International, enhancing team performance and client satisfaction through expert leadership and problem-solving skills
- Skilled in Technical Support and People Management, significantly improved operational efficiency and project planning
- Leveraged Tableau for data analysis, driving decision-making and performance improvements
Sr. Customer Support Executive
Remotemen Technologies
07.2016 - 06.2019
- I used to handle Canadian & US customer regarding their computer and printer issue and providing post sale followup and services
Customer Support Executive
VCZAR technologies
10.2013 - 11.2015
- I used to handle US customer regarding their computer and printer issue and providing post sale followup and services
Education
MBA/PGDM - International Business
Manipal Academy of Higher Education (MAHE)
01.2025
B.Tech/B.E. - computer science
Maharishi Dayanand University (MDU)
Rohtak01.2013
Skills
- Csat
- Attrition
- Bpo operations
- Client relation
- Leadership
- Project management
- Tableau
- Technical support
- Retention
- Client handling
- Team leading
- Communication skills
- Recruitment
- Scheduling coordination
- Customer relationship management
- Business development
Certification
- Google Project Management
- Firm Level Economics: Markets and Allocations
- Leadership Skills (IIM-A)
Social Link
https://www.linkedin.com/in/vishnu-chaitanya-pathak-5274a3133/
Languages
- English
- Hindi
Projects
Stork, Project was related to email migration, Telus customer's emails was migrating from Telus to gmail platform and interface so used to handle them as quality analyst.,
Total Work Experience
9 Years 0 Month
Other Personal Details - Country
INDIA
Timeline
Operation Team Leader
Rhysley Pvt. Ltd.
12.2024 - Current
Team Lead
TELUS International
08.2019 - 08.2023
Sr. Customer Support Executive
Remotemen Technologies
07.2016 - 06.2019
Customer Support Executive
VCZAR technologies
10.2013 - 11.2015
MBA/PGDM - International Business
Manipal Academy of Higher Education (MAHE)
B.Tech/B.E. - computer science
Maharishi Dayanand University (MDU)
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