VISHNU K KUMAR
Bangalore
Summary
Dynamic Senior Technical Customer Support Specialist with a proven track record at Amazon Web Services, achieving over $2M in savings through cloud financial management. Skilled in client communication and mentoring, I excel in driving customer success and optimizing processes, ensuring seamless project management and high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Customer Support Specialist II
Amazon Web Services
Bangalore
01.2022 - Current
- Achieved over $2M in savings for enterprise clients through cloud financial management and cost optimization.
- Streamlined global mentorship process by adopting simplified workflows.
- Managed multi-organizational migrations, ensuring zero downtime during transitions.
- Maintained expertise in technology trends as an AWS Certified AI Practitioner: Early Adopter.
Consultant - Hiring Solutions
Snaphunt
07.2021 - 12.2021
- Generated $7k in sales over four months through targeted business development efforts.
- Managed customer success initiatives for newly onboarded clients to ensure satisfaction.
- Oversaw recruitment and hiring processes for executive team members to strengthen client leadership.
Intern
Sportsklubben Træff
01.2021 - 04.2021
- Streamlined quality programs, reducing overdue compliance activities for Kvalitetsklubb.
- Launched CSR programs handbook for members of Traeff Sports Club.
- Organized materials for onsite and offsite events, including E-Sports launch and marketing.
Operations Lead
Amazon
06.2015 - 08.2019
- Managed product compliance investigation programs, achieving quality levels above 93%.
- Defined and launched standard operating procedures for pilot processes across five countries.
- Mentored new hires to strengthen staff development and enhance productivity.
- Expanded team size from three to 30 within two years across two pilot projects.
- Conducted continuous evaluations of content and plans to improve delivery effectiveness.
Marketing Intern
GamePlan
03.2017 - 07.2017
- Grew community from over 100 to 2,500 users within six months.
- Conducted comprehensive market reviews to assess customer preferences for football games.
- Promoted sales and enhanced customer conversion rate to 75% through facility visits in Bangalore.
- Assisted in planning and hosting marketing events to boost visibility and engagement.
Education
Master of Science - Sport Management
Molde University College
Molde, Norway06.2021
Bachelors - Hotel Management
Christ University
Bangalore, India05.2015
Skills
- Cloud financial management
- Cost optimization
- Customer success
- Client communication
- Problem solving
- Project management
- Mentoring
- Six sigma techniques
Certification
- Cost Optimization Support Subject Matter Expert - AWS
- AWS Certified AI Practitioner: Early Adopter
- AWS Certified Cloud Practitioner
- AWS Partner: Generative AI Essentials
- AWS Partner: Cloud Economics Essentials
- AWS Partner: Sales Accreditation
- AWS Partner: Migration Sales Essentials
- AWS Partner: Migration Sales Essentials 2024
- AWS Partner: Generative AI Sales 2024 - Specialized
- AI-Enabled Lean Six Sigma Green Belt
Timeline
Technical Customer Support Specialist II
Amazon Web Services
01.2022 - Current
Consultant - Hiring Solutions
Snaphunt
07.2021 - 12.2021
Intern
Sportsklubben Træff
01.2021 - 04.2021
Marketing Intern
GamePlan
03.2017 - 07.2017
Operations Lead
Amazon
06.2015 - 08.2019
Master of Science - Sport Management
Molde University College
Bachelors - Hotel Management
Christ University
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