Vishnu Kumar

Desktop-support-engineer

Excess Technologies LTD.

Gurgaon

01.2014 - Current

Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.
Managed laptops, desktops, and printers companywide.
Extensive experience in diagnosis and troubleshooting of most desktop and back office issues
Superior customer communication and relation skills.
Install, assess, and test desktop software applications.
Establish work stations, assess for connectivity and proper function.
Scheduled upgrades and maintenance without interfering in others’ work.
Performed PC desktop support to monitor and maintain computer systems functionality for large commercial customers.
Built, configured, and troubleshooted IBM / Dell compatible computers.
Managed all phases of PC hardware and software implementation to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver PC system solutions based on customer specifications and timelines.
Diagnosed hardware and software problems, replacing defective components when applicable.
Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Supported users with Windows 7 and 8/10 OSX/Mobile Devices (iPhone/Black Berry/Android/iPad).
Installation of various software's such as printer, window, drivers and etc.