Vishnu Kumar
Greater Noida
Summary
A seasoned 7+ years of experienced supporting business solution and analyzing business operations. Experience in Data Science and Robotics. Strong Business Analyst experience in developing use cases, requirements gathering, requirements Analysis, user story and backlog maintenance. Worked as Product Support Engineer on Verificare Software and Think Exam. Committed to helping companies advance by helping them to develop strategic plans based on predictive modelling and findings. Bringing forth a proven track record of analyzing complex data sets. Adept in setting up administrator and server accounts, and experienced in managing the functionality of systems.
Overview
9
9
years of professional experience
Work History
Product Support Engineer
Ginger Webs Pvt Ltd
Noida
10.2023 - Current
- Ensured compliance with industry standards when performing tasks related to product support operations.
- Created detailed reports outlining customer service metrics such as response times, issue resolution rates.
- Collaborated with other departments such as sales, marketing and engineering to ensure successful completion of projects.
- Developed and maintained customer service processes for product support operations.
- Reported system malfunctions to engineering team members to ensure prompt resolution of issues.
- Conducted research on new products and created user documentation related to products.
- Resolved customer inquiries in a timely manner by providing effective solutions.
Data Analyst Intern
Trainity
New Delhi
07.2023 - 10.2023
- Created SQL queries to extract relevant information from relational databases for various projects.
- Developed data visualizations and dashboards to track business metrics using Tableau.
- Analyzed large datasets to identify trends and patterns.
- Performed exploratory data analysis on large datasets to identify trends and outliers.
- Conducted data collection, cleaning, and preprocessing to ensure accuracy and reliability of datasets.
- Execution of Fraud & Risk detection, Marketing and Retail Analytics, customer churn, retention, customer/product analytics.
Assistant Manager
Afflatus Gravure Pvt Ltd
Noida
05.2015 - 09.2023
- Managing Production Planning, Workplace safety audit and business plan formation to meet requirements and accordingly forming resource plan & production schedules.
- Planning of Robotics Plant run by Fanuc R2000-iB robots & reprogramming according to production process.
- Being a internal auditor by Intertek Participating in internal quality audit / third party audit, EMS Training and safety awareness programs to overcome safety related issues.
- Centralized Inventory Management regarding the machining in close coordination with Think Laboratory, Japan.
Education
Data Analyst
IIIT-B
Banglore12-2023
Robot Operation & Programming + Handling Tool -
Fanuc
Haryana, HR03-2015
B.Tech - Electrical Engineering
VBCET
Kanpur, UP06-2013
Skills
Tool and Utilities:
MS Excel, Jupyter-Notebook, Tableau, Power-BI, Hadoop Ecosystems, R/Python, MySQL,AWS, Hive
Domains: Retails, Manufacturing
Databases: MySQL,Basic of MongoDB
Languages: Python,R,SQL
Timeline
Product Support Engineer
Ginger Webs Pvt Ltd
10.2023 - Current
Data Analyst Intern
Trainity
07.2023 - 10.2023
Assistant Manager
Afflatus Gravure Pvt Ltd
05.2015 - 09.2023
Data Analyst
IIIT-B
Robot Operation & Programming + Handling Tool -
Fanuc
B.Tech - Electrical Engineering
VBCET
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