Vishnu Kumar
Bengaluru
Summary
Highly-motivated employee with 5 years of experience with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Mice-Operations
Cleartrip Private Limited
Bengaluru
05.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Information Management Specialist
Flipkart
Bengaluru
09.2021 - 08.2023
- Provided guidance on the use of software applications related to information management.
- Developed and implemented policies, procedures and standards for records management.
- Analyzed customer requirements and designed appropriate solutions for managing information.
- Created databases and established processes for tracking, storing and retrieving business documents.
- Identified opportunities to optimize existing information management processes.
Social Media Advisor
24/7 inc
Bengaluru
05.2015 - 06.2016
Education
Diplomo in Travel And Trourism Management - Travel And Tourism
Indian Virtual University
Bengaluru08-2019
BBA - Business Management
Indian Virtual University
Bengaluru05-2014
Skills
- Analytical thinking
- Multitasking Abilities
- Task prioritization
- Organization and time management
- Supervision and leadership
- Conflict resolution
- Customer relations
Timeline
Mice-Operations
Cleartrip Private Limited
05.2023 - Current
Information Management Specialist
Flipkart
09.2021 - 08.2023
Social Media Advisor
24/7 inc
05.2015 - 06.2016
Diplomo in Travel And Trourism Management - Travel And Tourism
Indian Virtual University
BBA - Business Management
Indian Virtual University
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