Vishnu Gopalan M

Team Computers Client Alstom Transport India Limited, Bengaluru (Remote)

· Orchestrated cross-platform device compliance using Microsoft Intune Admin Center and Jamf Pro, handling macOS and Windows endpoints for password resets, Bit Locker recovery, and dynamic policy syncing.

· Installation and configuration of bar code generated label printer, dot matrix, laser, and ID card printers via USB and network and scanners

· Driver deployment, print server setup, and spooler issue resolution across Windows/macOS environments

· Network diagnostics: IP/DNS/DHCP troubleshooting, switch port analysis, and firewall rule validation

· Mini router setup: SSID configuration, DHCP scope management, and NAT/port forwarding

· VLAN switch configuration: VLAN tagging, trunk/access port setup, and inter-VLAN routing testing purpose for lab set up for customer requested

· Biometric system coordination: Enrollment, access control integration, and identity mapping

• Physical and information access control: Role-based provisioning, GPO enforcement, and audit support
• Citrix Workspace and Receiver: Troubleshooting connectivity issues, session handling, and endpoint compatibility
• VMware Workstation, vSphere, Horizon: Installation, configuration, and customer-requested deployments
• Hyper-V: VM provisioning, checkpoint management, and network switch setup

· Provided remote and onsite IT support across APAC regions including India, Singapore, and Australia

· Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.

· Implemented Multi-Factor Authentication (MFA) across user accounts to enhance identity verification and access security.

· Generated machine hash IDs and uploaded them to Azure Portal to facilitate Autopilot provisioning workflows and streamline device life cycle management.

· Administered on-premises Active Directory, including granular O U folder movements based on location codes, Read-Only Domain Controller (RODC) access management, and group policy deployments.

· Provided remote support and onsite support for OS installations (Windows, macOS, Linux), resolving configuration and compatibility issues.

· Managed user lifecycle activities including onboarding/offboarding, asset provisioning, and access control via ServiceNow.

· Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.

· Administered and supported McAfee Drive Encryption and bit locker for data protection across laptops, desktops, and tower workstations, ensuring compliance with organizational security policies.

· Installed and configured Windows operating systems on various hardware platforms, including user profile setup, domain joining, and policy enforcement.

· Provided technical support for hardware platforms including laptops, desktops, and high-performance tower workstations, ensuring optimal performance and minimal downtime.

· Maintained documentation for encryption key recovery, software deployment procedures, and user onboarding processes.

I provided technical support for system and network issues.

• I troubleshot and resolved hardware/software faults, ensuring smooth IT operations.
• I managed user accounts and access in a Windows domain environment.
• I held the position of Customer Support Engineer at Innove Service Private Limited on a project with the client Hitachi Systems India Private Limited for nearly one year, where I gained valuable experience in IT support and system troubleshooting.

• Handling technical tickets using Service Now. Service requests, Incident management.
• Install, upgrade, support, Windows 10, IOS & Microsoft office products and any other authorized desktop applications.
• Used ticketing systems to manage and process actions taken.