VISHNU JAGAN M
Team Lead - Healthcare Industry
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable lead successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
AGS Health
10.2024 - Current
- Established clear communication channels and provided timely feedback to team members
- Evaluated team performance and provided constructive feedback to help team members improve
- Analyzed data and evaluated survey feedback to identify areas of improvement
- Resolved conflicts in a professional and timely manner
- Led team meetings to discuss progress and review any challenges faced
Group Leader
Access Healthcare
04.2022 - 08.2024
- Developed and implemented strategies to meet team objectives and deadlines, resolved conflicts between team members, creating a positive working environment
- Conducted regular meetings and provided feedback to enhance team productivity and motivation
- Implemented a system of performance reviews that identified strengths and weaknesses of team members, leading to improved team results
Client Specialist - Quality
Access Healthcare
04.2019 - 03.2022
- Developed and maintained quality assurance processes that improved product quality and customer satisfaction
- Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality
Senior Client Partner
Access Healthcare
06.2017 - 03.2019
- Streamlined customer service processes to improve operational efficiency and cost savings
- Developed and maintained an internal customer service database to track customer inquiries and complaints
AR Caller
IMBS
10.2016 - 05.2017
- Provided customers with product and service information, resulting in a increase in revenue
- Monitored customer feedback and identified areas for improvement
Education
HSC - science group
ER High School
06.2006 - 03.2007
10th - undefined
Maxwell Matric School
06.2005 - 03.2006
Bsc - Computer science
Annamalai University
Lean Six Sigma - undefined
MSME Institution
04.2022 - 05.2022
Skills
Team supervision
Timeline
Team Leader
AGS Health
10.2024 - Current
Group Leader
Access Healthcare
04.2022 - 08.2024
Lean Six Sigma - undefined
MSME Institution
04.2022 - 05.2022
Client Specialist - Quality
Access Healthcare
04.2019 - 03.2022
Senior Client Partner
Access Healthcare
06.2017 - 03.2019
AR Caller
IMBS
10.2016 - 05.2017
HSC - science group
ER High School
06.2006 - 03.2007
10th - undefined
Maxwell Matric School
06.2005 - 03.2006
Bsc - Computer science
Annamalai University
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