MS Office
Vishnukant Patel
Technical Service & Solution Marketing Specialist, Production/Operation Specialist, Galvanizing Expert
8, Anjanipark Society, Opposite Rhytm Hospital,Kadi,Gujarat, India
Summary
Client-focused Technical Services & Solution Sales-Marketing Specialist offering 14+ years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships. Offering additional expertise of flat steel process and product knowledge.(Hot Rolled,Cold rolled, Coated - GI,GA,GL etc)
Overview
3
3
Languages
4
4
Certifications
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Technical Sales Specialist
POSCO India Processing Center Pvt Ltd
Ahmedabad, Gujarat, India
01.2017 - Current
- Maintain and grow sales relationships with existing clients
- Identify and solicit potential clients
- Assess clients' needs, assist in the selection of appropriate goods or services
- Provide input into product design where goods or services must be tailored to suit clients' needs
- Develop sales presentations, proposals, or other materials to illustrate benefits from use of product or services
- Consult with clients after sale to resolve problems and to provide ongoing support
- Troubleshoot technical problems related to product
- Develop and maintain technical product or service knowledge to explain features to clients and answer questions about product or services
- Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends Offer product training to the team and customer
- Understand and resolve the VOC, Settle the claims within the process and time frame laid down
- Resolved average of 10~15 customer issues per month through active communication and dedicated research skills
Shift Operations Manager
ESSAR Steel India Ltd
Surat, Gujarat, India
10.2009 - 12.2016
- Supervise, co-ordinate and schedule the activities of the team
- Establish methods to meet work schedules and co-ordinate work activities with other departments
- Requisition materials and supplies
- Resolve work problems and recommend work measures to improve productivity and product quality
- Train staff in job duties, safety procedures and company policies
- Recommend personnel actions such as hirings and promotions
- Prepare production and other reports
- Ensure Hazard Free Operation
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained and mentored new employees to maximize team performance
Field Operation Engineer (Hot Dip Galvanizing)
Essar Steel Ltd
Surat, Gujarat, India
03.2006 - 10.2009
- Prepare and mix metallizing solutions according to formulas or specifications
- Operate or tend equipment to clean, degrease, pickle and etch metal and non-metal surfaces to prepare workpieces with desired surface characteristics
- Tend automatic metal coating machines which convey objects through a series of cleaning, rinsing and plating solutions
- Operate hot-dip metal plating equipment to galvanize metal.
- Operate spray equipment to build up worn or damaged parts or to bond protective or decorative coatings on various objects
- Check proper thickness of plating using micrometers, calipers or other devices
- Operate equipment to polish metallic surfaces of products
- Ensure Hazard free operation
- Improved operations through consistent hard work and dedication
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Bachelor of Professional Studies - Mechanical Engineering
IIMT
Ahmedabad 03.2019 - 06.2020
Diploma in Mechanical Engineering - Mechanical Engineering
RCTI
Ahmedabad 11.2002 - 11.2005
Skills
Product promotions
Critical thinking
Cost-effective solutions
Schedule Management
Quality assurance & control
Operations management
Manufacturing
Production planning and control
Process enhancement
Lean principles
Teambuilding
Multitasking abilities
Technical knowledge
Negotiation
Quality Tools
IMS (IATF,OHSAS etc)
Software
SAP End User
Internet Application
Certification
Planning Skills
Accomplishments
- Increase sales by 5% through solution marketing concept
- Established the market for world premium products
- Clients handled in all segment (Automotive,Non Automotive,API etc) & products (Hot Rolled,Cold Rolled, Coated etc)
- Positive action awarded for Lean manufacturing, Cost saving & Process parameter standardization
- Book review session conducted on "I' m OK You're OK"
- Awarded for Online Safety Quiz challenge
- Annual Performance rated as "Exceed the expectations" several times
Interests
Playing Computer Games
Reading
Learning
Follow Motivational Speech
Timeline
Bachelor of Professional Studies - Mechanical Engineering
IIMT
03.2019 - 06.2020
Planning Skills
06-2017
Technical Sales Specialist
POSCO India Processing Center Pvt Ltd
01.2017 - Current
SAP
01-2011
Six Sigma Green Belt
09-2010
Shift Operations Manager
ESSAR Steel India Ltd
10.2009 - 12.2016
First Aid & CPR
05-2006
Field Operation Engineer (Hot Dip Galvanizing)
Essar Steel Ltd
03.2006 - 10.2009
Diploma in Mechanical Engineering - Mechanical Engineering
RCTI
11.2002 - 11.2005