MS Office
Vishnukant Patel
Technical Service & Solution Marketing Specialist, Production/Operation Specialist, Galvanizing Expert
8, Anjanipark Society, Opposite Rhytm Hospital,Kadi,Gujarat, India
Summary
Client-focused Technical Services & Solution Sales-Marketing Specialist offering 14+ years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships. Offering additional expertise of flat steel process and product knowledge.(Hot Rolled,Cold rolled, Coated - GI,GA,GL etc)
Overview
3
3
Languages
4
4
Certifications
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Technical Sales Specialist
POSCO India Processing Center Pvt Ltd
Ahmedabad, Gujarat, India
01.2017 - Current
- Maintain and grow sales relationships with existing clients
- Identify and solicit potential clients
- Assess clients' needs, assist in the selection of appropriate goods or services
- Provide input into product design where goods or services must be tailored to suit clients' needs
- Develop sales presentations, proposals, or other materials to illustrate benefits from use of product or services
- Consult with clients after sale to resolve problems and to provide ongoing support
- Troubleshoot technical problems related to product
- Develop and maintain technical product or service knowledge to explain features to clients and answer questions about product or services
- Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends Offer product training to the team and customer
- Understand and resolve the VOC, Settle the claims within the process and time frame laid down
- Resolved average of 10~15 customer issues per month through active communication and dedicated research skills
Shift Operations Manager
ESSAR Steel India Ltd
Surat, Gujarat, India
10.2009 - 12.2016
- Supervise, co-ordinate and schedule the activities of the team
- Establish methods to meet work schedules and co-ordinate work activities with other departments
- Requisition materials and supplies
- Resolve work problems and recommend work measures to improve productivity and product quality
- Train staff in job duties, safety procedures and company policies
- Recommend personnel actions such as hirings and promotions
- Prepare production and other reports
- Ensure Hazard Free Operation
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained and mentored new employees to maximize team performance
Field Operation Engineer (Hot Dip Galvanizing)
Essar Steel Ltd
Surat, Gujarat, India
03.2006 - 10.2009
- Prepare and mix metallizing solutions according to formulas or specifications
- Operate or tend equipment to clean, degrease, pickle and etch metal and non-metal surfaces to prepare workpieces with desired surface characteristics
- Tend automatic metal coating machines which convey objects through a series of cleaning, rinsing and plating solutions
- Operate hot-dip metal plating equipment to galvanize metal.
- Operate spray equipment to build up worn or damaged parts or to bond protective or decorative coatings on various objects
- Check proper thickness of plating using micrometers, calipers or other devices
- Operate equipment to polish metallic surfaces of products
- Ensure Hazard free operation
- Improved operations through consistent hard work and dedication
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Bachelor of Professional Studies - Mechanical Engineering
IIMT
Ahmedabad 03.2019 - 06.2020
Diploma in Mechanical Engineering - Mechanical Engineering
RCTI
Ahmedabad 11.2002 - 11.2005
Skills
Product promotions
Software
SAP End User
Internet Application
Certification
Planning Skills
Accomplishments
- Increase sales by 5% through solution marketing concept
- Established the market for world premium products
- Clients handled in all segment (Automotive,Non Automotive,API etc) & products (Hot Rolled,Cold Rolled, Coated etc)
- Positive action awarded for Lean manufacturing, Cost saving & Process parameter standardization
- Book review session conducted on "I' m OK You're OK"
- Awarded for Online Safety Quiz challenge
- Annual Performance rated as "Exceed the expectations" several times
Interests
Playing Computer Games
Reading
Learning
Follow Motivational Speech
Timeline
Bachelor of Professional Studies - Mechanical Engineering
IIMT
03.2019 - 06.2020
Planning Skills
06-2017
Technical Sales Specialist
POSCO India Processing Center Pvt Ltd
01.2017 - Current
SAP
01-2011
Six Sigma Green Belt
09-2010
Shift Operations Manager
ESSAR Steel India Ltd
10.2009 - 12.2016
First Aid & CPR
05-2006
Field Operation Engineer (Hot Dip Galvanizing)
Essar Steel Ltd
03.2006 - 10.2009
Diploma in Mechanical Engineering - Mechanical Engineering
RCTI
11.2002 - 11.2005
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