VISHNU SUDHI MENON
Bangalore,Karnataka
Summary
Proven track record of 4+ years in delivering strategic direction and implementing effective solutions to address complex business challenges.
Thorough Senior Analyst with over a 3+ year background in financial sector . Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Experienced professional in the services and financial industry, with expertise in regulatory compliance and talented in client management.
Apply my expertise in providing strategic guidance and implementing effective solutions to drive positive outcomes for clients.
Skilled in developing practical strategies, and driving sustainable growth for clients.
Proficient in client communication and relationship building to ensure customer satisfaction.
Building and maintaining strong relationships with clients, fostering long-term partnerships.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Senior Analyst - Pricing and Reference
London Stock Exchange
01.2022 - Current
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Exceeded YoY targets on case resolution and client on-boarding.
- Successfully developed and implemented innovative strategies to address client's business concerns.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Expertise in providing business case support, analysis & recommendations for customer retention & expansion.
- Possess subject matter expertise in Refinitiv Datascope suite of products and Refinitiv Eikon, enabling me to provide expert advice and guidance on market entry, pricing, and competitive positioning.
- Experienced in client liaison, proposal development, and key document provision.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Identified and resolved problems through root cause analysis and research.
Customer Technical Support Analyst
AWS
10.2020 - 07.2021
- Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Continuously updated personal technical expertise through self-study, webinars, workshops, and industry conferences.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
Payroll Officer
Tesco HSC Bengaluru
10.2016 - 10.2017
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Communicating with internal teams to ensure successful implementation of solutions.
- Exposure in managing diverse sensitive payroll population, projects, finances costing, tax accounts and payroll activities for the UK Employees of different level.
- End to end process of UK Payroll.
- Manage the given tasks within the Turnaround time (TAT)of 24-48hours.
- Adhere to UK Statuary deductions such as Tax and NI (National Insurance).
- Liaise with the stakeholders to acquire any missing information that can lead to any pay impact.
- To ensure compliance in all aspects of HMRC legislations and ensure high quality checks.
- Reviewed time records for employees to verify accuracy of information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
Education
Master of Business Administration -
Jain
University
2020
Bachelor of Business Management - Finance
Kristu Jayanti
College
2016
Skills
- Client management
- Performance monitoring
- Stakeholder Communication
- Team Collaboration and Leadership
- Data Analysis
- Team Leadership & collaboration
- Strategic Planning and Risk Analysis Management
- Project Management and Implementation
- Client Relationship Management
- High Business Ethics
- Positive Attitude
- Collaborative Decision Making & Visionary
- Report Preparation
Additional Information
- Awarded best performer of the team in LSEG.
- Appreciation award for the commitment shown towards the team and the organization in Tesco.
- Awarded the employee of the month multiple times in Tesco.
- Represented Bangalore University in Cricket, Cultural and Literary fest.
- Represented Oman National U-16 Cricket team.
- Trained musician and percussionist.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Kannada
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Senior Analyst - Pricing and Reference
London Stock Exchange
01.2022 - Current
Customer Technical Support Analyst
AWS
10.2020 - 07.2021
Payroll Officer
Tesco HSC Bengaluru
10.2016 - 10.2017
Master of Business Administration -
Jain
University
Bachelor of Business Management - Finance
Kristu Jayanti
College
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