Vishnu V
Bengaluru
Summary
Certified Scrum Master (CSM) with a proven track record at Tata Consultancy Services, adept in Agile Practices and facilitating Scrum meetings. Leveraged JIRA expertise and adaptive leadership to enhance team efficiency and project delivery. Excelled in fostering customer communication, achieving significant milestones, and mentoring teams towards continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scrum Master
Tata Consultancy Services
Bengaluru
07.2023 - Current
- Served as a supportive leader for the development team, removing barriers.
- Identified risks associated with sprint goals and worked with the team to mitigate them.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Created dashboards using various tools, such as JIRA and Confluence, to track project progress and milestones.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Encouraged continuous process improvement initiatives through retrospectives.
Technical Lead
Tech Mahindra
Bengaluru
04.2020 - 06.2023
- Analysed customer requirements to determine appropriate technology solutions.
- Created detailed project plans with timelines, deliverables, and resources needed.
- Implemented continuous integration, continuous delivery pipelines for automated deployments.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
Technical Support Engineer
Tech Mahindra
Bengaluru
10.2015 - 03.2020
- Designed complex reports using SQL Server Reporting Services.
- Optimized existing queries for better performance using SQL query tuning techniques.
- Provided technical support and training to end-users on database querying and reporting tools.
- Used software and computer programs to compile and categorize data for daily use.
- Provided training and guidance to junior members within the team on production support activities.
- Developed and implemented procedures for production support operations.
- Monitored incoming requests from users regarding changes or updates needed in their systems' configurations.
Education
Bachelor of Science - Information Technology
Hindustan College of Arts And Science
Coimbatore04-2015
Skills
- Agile Practices Facilitation
- Kanban knowledge
- Effective customer communication
- Software Lifecycle Management
- Effective Meeting Facilitation
- Application of Lean Principles
- Facilitating Scrum Meetings
- Scrum framework expertise
- Retrospective analysis
- Customer requirements analysis
- Adaptive leadership
- Knowledge of JIRA
Certification
Certified Scrum Master ( CSM), Sale force Admin Certified
Languages
English
First Language
Tamil
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Accomplishments
- Earned several awards in the current and previous organizations for the best performer and team player.
- Recognitions and appreciations from the customer end in many occasions.
Timeline
Scrum Master
Tata Consultancy Services
07.2023 - Current
Technical Lead
Tech Mahindra
04.2020 - 06.2023
Technical Support Engineer
Tech Mahindra
10.2015 - 03.2020
Bachelor of Science - Information Technology
Hindustan College of Arts And Science
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