Vishnu V

• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Worked with cross-functional teams to achieve goals.
• Recognized by management for providing exceptional customer service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Streamlined UPS employment process under Accenture to improve efficiency.
• Resolved candidate complaints empathetically, increasing loyalty and repeat business.
• Maintained professionalism while effectively managing high-stress situations and resolving disputes.
• Enhanced candidate satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer inquiries regarding products, services, and company information.

• Delivered high-quality customer support via phone, email, and chat channels.
• Trained new team members on company procedures and customer service protocols.
• Monitored customer feedback trends and communicated insights to management.
• Contributed to development of support documentation and FAQs for knowledge base enhancement.

Understanding the functioning and significance of the Med-Ed Tech product/ app that would ensure appropriate resolution of customer queries.

• Responding to customer queries in a timely and accurate manner, via phone and emails.
• Identifying customer needs and helping them use specific features as well as find correct plan that suits their requirement.
• Analyzing and reporting app/ product malfunctions and bugs to the respective department for quicker resolution and unhindered smooth user experience.
• Mentoring new joiners, help them understand the new features and functioning.
• Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
• Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.