NM Vishnu Vardhan Kambhampati
Hyderabad
Summary
Results-driven program leader with over 20 years of cross-functional experience in delivering complex technical initiatives throughout the Software Development Life Cycle. Expertise in Agile and SAFe methodologies, managing diverse teams, and facilitating effective stakeholder engagement. Proven success in program management, resource planning, risk mitigation, and quality engineering, with hands-on experience in test automation and CI/CD practices. Adept at aligning business objectives with technical execution to achieve predictable delivery outcomes.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Technical Program Manager
ServiceNow
Hyderabad
06.2022 - Current
- Led end-to-end technical programs across AI data applications, field service management, and sales order management, driving delivery from customer discovery to enterprise releases.
- Directed agile program execution by managing scope, schedules, dependencies, and risks, ensuring cross-functional coordination across globally distributed teams.
- Partnered with product management, research engineering, design, customer success, sales, and executive stakeholders to align business priorities with product strategy.
- Translated business requirements into prioritized epics, user stories, and release plans to align customer value with technical feasibility.
- Established program governance through delivery dashboards and milestone tracking to improve execution transparency and predictability.
- Facilitated customer discovery workshops and user journey mapping sessions to gather insights and influence product roadmap decisions.
- Collaborated with UX teams using Miro and Figma to refine user experiences and incorporate customer feedback into engineering-ready solutions.
- Mentored engineering and quality teams to foster collaboration and implement agile best practices in delivering customer-focused enhancements.
Sr. QA Manager
REALPAGE
Hyderabad
06.2020 - 06.2022
- Drove automation strategy and continuous integration initiatives to improve regression efficiency and increase release confidence.
- Led cross-functional agile teams, enhancing end-to-end delivery of revenue management platform improvements.
- Tracked program execution, monitoring scope, schedules, risks, and escalations to ensure business alignment.
- Collaborated with stakeholders to define priorities, refine requirements, and manage sprint planning.
- Facilitated agile ceremonies to improve delivery predictability and team alignment.
- Partnered with product management to prioritize backlog and translate business needs into engineering deliverables.
- Optimized resource allocation and cross-functional collaboration among geographically distributed teams.
- Established delivery metrics and quality dashboards to enhance transparency for data-driven decisions.
Quality Delivery Manager
PROLIFICS
Hyderabad
01.2016 - 06.2020
Manager QA
REALPAGE
Hyderabad
05.2013 - 01.2016
Manager, Testing
CONVERGYS
Hyderabad
10.2010 - 05.2013
Technical Lead
VERIZON
Hyderabad
02.2008 - 09.2010
Sr. Software Test Engineer
AZTECSOFT
Hyderabad
03.2005 - 01.2008
- Worked as a vendor at Microsoft as SDET
Programmer
CHALAPATHI
Guntur
04.2003 - 10.2004
Education
M. Tech. - Computer Science
ACHARYA NAGARJUNA UNIVERSITY
01-2011
M.Sc. - Computer Science
T.J.P.S. College
Guntur, AP01-2003
B.Sc. - Match, Statistics, Computers
P.N.C. &K.R. College
NARASARAOPET, AP01-2001
Intermediate - AP – BIE
PADMAVATHI Jr. College
Hyderabad, AP01-1998
S.S.C. -
Z.P.H.S
BANDLAMOTTU, AP01-1996
Skills
- Agile methodologies and frameworks
- Scrum and SAFe
- Backlog planning
- Release management
- Continuous integration tools
- DevOps practices
- ServiceNow expertise
- API integration
- Cloud infrastructure
- Testing frameworks
- Version control systems
- Stakeholder engagement
- Executive reporting
- Technical documentation
- AI project management
Certification
- Certified ScrumMaster (CSM) — Scrum Alliance
- TRICENTIS Tosca AS1 and AS2 Certifications
- PMP Training with PDUs
- ISTQB Foundation Level Certification
- Completed AI Foundations training — ServiceNow
- Manager Assessment training — ServiceNow
- SEI-CMMI Level training — Naresh Technologies, Hyderabad, India
- SIEBEL CRM training — LOGINIT Consultants, Hyderabad, India
- Six Sigma Training — REALPAGE, India
Accomplishments
- Award from ServiceNow SVP Quality Engineering for Contributions to Customer Upgrade (Xerox)
- Umbrella Award from REALPAGE (2014)
- Employee Excellence Award, Q2 2012, Convergys India Services
- Star Performer Award, Verizon-QA, 2008
- Customer Satisfaction Award, Microsoft-WMS Project, Dec 2006
- College Topper, M.Sc. Computer Science (2002)
- Best Student Award, ABVP, AP (1999)
Key Engagements
- ServiceNow, Technical Program Manager, ServiceNow, Backend: Java and Node.js; Frontend/Scripting: AI Data Explorer, JavaScript, Bootstrap, Web Components, and HTML5, 11/01/25 – Present, ServiceNow Data Apps is a strategic AI-powered product line designed to help organizations transform enterprise data into actionable insights and intelligent business outcomes. The platform delivers advanced analytics, AI-driven recommendations, and decision-support capabilities across Industrial Operations, Customer Intelligence, IT Operations, Security Operations, Human Resources, Supply Chain, and other enterprise functions.
- ServiceNow, Sr. Manager, Software Quality Engineer, ServiceNow, Backend: Java and Node.js; Frontend/Scripting: JavaScript, Bootstrap, Web Components, and HTML5, 06/01/22 – 10/01/25, Field Service Management (FSM) is a ServiceNow enterprise product that enables organizations to efficiently manage field operations, including equipment repairs, installations, scheduling, dispatching, workforce optimization, and real-time tracking of field technicians.
- ServiceNow, Sr. Manager, Software Quality Engineer, ServiceNow, Backend: Java and Node.js; Frontend/Scripting: JavaScript, Bootstrap, Web Components, and HTML5, 04/01/23 – 10/01/25, Sales Order Management (SOM) automates and streamlines service delivery processes to enhance operational efficiency.
- REALPAGE, Sr. QA Manager, REALPAGE India Pvt. Ltd., Web Applications, Postgres, SQL Server, Linux, 06/01/20 – 06/01/22, The Revenue Management project focuses on supporting enhancements and PME fixes for key products such as Yieldstar, PLF, AI Revenue Management, and Amenity Optimization.
Timeline
Technical Program Manager
ServiceNow
06.2022 - Current
Sr. QA Manager
REALPAGE
06.2020 - 06.2022
Quality Delivery Manager
PROLIFICS
01.2016 - 06.2020
Manager QA
REALPAGE
05.2013 - 01.2016
Manager, Testing
CONVERGYS
10.2010 - 05.2013
Technical Lead
VERIZON
02.2008 - 09.2010
Sr. Software Test Engineer
AZTECSOFT
03.2005 - 01.2008
Programmer
CHALAPATHI
04.2003 - 10.2004
M. Tech. - Computer Science
ACHARYA NAGARJUNA UNIVERSITY
M.Sc. - Computer Science
T.J.P.S. College
B.Sc. - Match, Statistics, Computers
P.N.C. &K.R. College
Intermediate - AP – BIE
PADMAVATHI Jr. College
S.S.C. -
Z.P.H.S