Vishnu Vardhan reddy
Hyderabad
Summary
Results-driven AWS Cloud Support Engineer at Solugenix India, skilled in cloud optimization and incident resolution. Proficient in AWS services and Unix Shell scripting, I enhance operational efficiency while mentoring junior analysts. My strong analytical skills and commitment to best practices drive continuous improvement in cloud performance and security.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AWS Cloud Support Engineer
solugenix india
Hyderabad
05.2021 - Current
- Monitor and respond to AWS cloud-based application incidents and service requests.
- Provide Level 1 and Level 2 support, escalating complex issues to appropriate product teams.
- Execute Standard Operating Procedures (SOPs) and runbooks for AWS environments to ensure quick resolution of incidents.
- Design and optimize cloud monitoring strategies using AWS CloudWatch, Splunk, and Datadog.
- Work closely with security and DevOps teams to enhance AWS environments.
- Provide advanced support and optimization for AWS services, including EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda.
- Implement AWS networking solutions, including VPC setup, security groups, and network ACLs.
- Ensure compliance with AWS best practices and security standards.
- Assist in cloud architecture reviews and suggest optimizations for operational efficiency.
- Drive continuous improvement initiatives for AWS performance, security, and automation.
- Mentor and guide junior analysts in AWS best practices and troubleshooting.
Production Support Engineer
Virtusa technologies
Hyderabad
01.2013 - 09.2020
- Provide analytical/Problem solving for Level2 Production batch processing.
- Involved In bridge calls for high priority production issues and weekly server maintenance.
- Communicate with Source for late or incorrect files.
- Perform ad-hoc requests for releasing, holding, and loading new jobs into the scheduler.
- Maintain documentation of configurations, processes, and procedures.
- ·Writing SQL queries to generate reports as per client request as a part of production support.
- Analysis of Batch failures on monthly basis and taking necessary action to reduce the failures
- Monitoring and scheduling Autosys batch jobs, attending to job failures, and subsequently fixing problems under time constraints.
- Planning and Coordinating Bi-Annual Continuity of Business (COB) Tests using COBTRAC tool.
- Create Automation Scripts for Manual tasks.
Education
Bachelor of Technology - Electrical, Electronics and Communications Engineering
CMR Institute of Technology
05-2011
Skills
- Unix Shell scripting
- SQL
- Autosys
- ITIL process
- Splunk
- GIT
- Docker
- AWS
Certification
- AWS solution architect.
- ITIL.
Timeline
AWS Cloud Support Engineer
solugenix india
05.2021 - Current
Production Support Engineer
Virtusa technologies
01.2013 - 09.2020
Bachelor of Technology - Electrical, Electronics and Communications Engineering
CMR Institute of Technology
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