Vishwanath Kademani

• Delivered end-to-end ITSM support for in-house employees, ensuring seamless transactions on platform.
• Developed client-specific reports and dashboards to meet operational needs.
• User license management is part of the license cleanup process to bring down the overall cost.

Actively involved in the project, demanding the below skill sets.

Skills used: Service Catalogs, Record Producers, workflows, Custom Applications, and Integration.

Roles and Responsibilities:

· Creation of new service catalog items, order guides, record producers, and modifying existing ones as per the new requirements.

· Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts, and Client Scripts, etc.

· Designing new workflows and modifying existing workflows according to new requirements.

· Creating custom tables, fields, and configuring access controls over them.

· Created notifications by making use of email scripts, email templates, and events.

· Created scheduled reports to send daily base notifications.

· Created the reports and displayed them on dashboards and homepages.

· Enhancing the ServiceNow functionality by customizing JavaScript code to support new business needs.

· Following the agile process to develop and deploy code in development and production environments.

· Deploying the developed code to Stage, QA, and Production instances using Update sets.

• Supporting end users & customers to resolve their issue including both software
  & Hardware issues.
  • Creation of tickets and resolving and closing them as per the standard process.
  • Creation of VM on MCP as per the requirement and request by client.
  • Monitoring & resolving the alert triggered by Server machine.
  • Involvement in patching activity and upgradation on client machine.
  • Running & maintaining scheduled backup process.
  • Asset Management.

• Responsible for supporting around thousand employees to carry out their daily
  critical activities without suffering from any IT related issues.
  • Configuring, maintaining and setting up new machine for new employee joined.
  Managing system administration, networking and hardware management &
  maintenance in the organization.
  • I was accountable for providing real time support to client computers.
  Resolved all major issue of client
  • Maintenance and up gradation of Users account in AD.
  • Documentation and maintenance of all IT related Asset inventory.
  • Setting up all kind of software's.
  • Good working knowledge on Linux systems

• Was Part of Mind tree IMTS shared service team.
• Responsible for handling incident tickets.
• Monitoring critical application servers and network devices.
• Worked extensively on ticketing tools as support engineer.
• Responsible in resolving the network & Desktop related issue within agreed SLA.
• Creating a process driven work flow for managing all the issues.
• Creating reports on Hardware Asset Management.
• Creating and planning the standard change request.
• Hands-on experience in Application Support.
• Hands-on experience on Active Directory.