Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vishwanath Mestri

Mumbai

Summary

Dynamic professional with a strong foundation in HRM skills, aspiring to excel as an HR Manager, backed by experience in client relations and operations, skilled in talent development, fostering collaboration, and aligning HR strategies with business goals for success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

GIB Relationship and Service Manager

ICICI Bank Ltd
02.2019 - 06.2021
  • Developed and maintained corporate relationships, driving revenue growth through innovative opportunities.
  • Delivered tailored services with 95% client satisfaction, fostering retention and loyalty.
  • Acquired 18 new clients, increasing portfolio size by 30% within a set timeframe.
  • Upsold targeted products, achieving 6% revenue growth from existing accounts.
  • Managed 100+ client portfolios, excelling in trade finance and cash management services.

Assistant Customer Service Manager

IndusInd bank ltd
12.2017 - 01.2019
  • Led client services and sales initiatives to achieve overall success.
  • Built strong customer relationships through transparent communication and trust.
  • Addressed complaints and escalations effectively via email, calls, and case management.
  • Ensured prompt resolutions with consistent follow-ups, reducing discrepancies.
  • Enhanced customer satisfaction, increased banking product sales, and reduced complaints.

Senior Operations Executive Branch Banking Operations

Yes Bank Ltd
03.2015 - 12.2017
  • Verified cash and customer transactions, ensuring accuracy in fund transfers and requests.
  • Resolved queries/complaints and managed non-cash transactions like DD/MC and fund transfers.
  • Reconciled suspense accounts and monitored dummy, deferred, and payable/receivable accounts.
  • Managed consulate accounts, salary disbursements, and account openings efficiently.
  • Coordinated service requests, ensuring timely grievance resolution and compliance with banking norms.

Assistant Manager Retail Branch Banking Operations

HDFC Bank Ltd
11.2011 - 03.2014
  • Ensured transaction accuracy, managed cash handling, and detected counterfeit notes.
  • Adhered to process controls, compliance protocols, and teller limits.
  • Handled LCY and FX transactions, including deposits, DDs, transfers, and cheque book issuance.
  • Reconciled cash, prepared reports, and managed operational deliverables error-free.
  • Delivered quality customer service, flagged high-risk accounts, and promoted digital banking solutions.

Customer Service Representative

Sparsh Bpo Services Limited (An Intelenet Co.)
07.2008 - 06.2011
  • Handled inbound and outbound calls, addressing inquiries about Barclays Bank accounts and credit cards.
  • Utilized CRM systems, Vision Plus, and Flexcube to resolve customer queries and complaints efficiently.
  • Investigated and raised disputes for suspicious transactions reported by customers.
  • Ensured excellent customer service and followed up daily with dissatisfied customers for issue resolution.
  • Managed floor escalations, guided agents to reduce AHT, and conducted refresher sessions.

Education

Bachelor of Arts (B.A.) -

Gokhale College Borivali
01.2008

Senior Secondary (XII) -

Sandave College
01.2004

Secondary (X) -

Areshwar Highschool
01.2002

Skills

  • MS-Office
  • Recruitment
  • Training and Development
  • HR Analytics
  • Compensation management
  • Statutory compliances
  • Human Resource Information System (HRIS)
  • MS-Excel
  • English Proficiency (Spoken)
  • English Proficiency (Written)

Certification

  • Human Resource Management, 08/01/24, 12/31/24, Internshala Trainings, Virtual
  • Advanced Excel, 11/01/24, Internshala Trainings, Virtual
  • Business Communication Skills, 11/01/24, Internshala Trainings, Virtual
  • Advanced Human Resource Management, 10/01/24, 11/30/24, Internshala Trainings, Virtual

Timeline

GIB Relationship and Service Manager

ICICI Bank Ltd
02.2019 - 06.2021

Assistant Customer Service Manager

IndusInd bank ltd
12.2017 - 01.2019

Senior Operations Executive Branch Banking Operations

Yes Bank Ltd
03.2015 - 12.2017

Assistant Manager Retail Branch Banking Operations

HDFC Bank Ltd
11.2011 - 03.2014

Customer Service Representative

Sparsh Bpo Services Limited (An Intelenet Co.)
07.2008 - 06.2011

Senior Secondary (XII) -

Sandave College

Secondary (X) -

Areshwar Highschool

Bachelor of Arts (B.A.) -

Gokhale College Borivali

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Vishwanath Mestri