Vishwas Anand
Analyst I – Infrastructure Services
Bengaluru,KA
Summary
Results-driven System Administrator with 5 years of experience managing Windows server infrastructure, virtualized environments, and enterprise backup solutions. Adept at ITIL-based incident and change management, and maintaining high availability in production systems. Currently seeking for a growth-oriented role in IT infrastructure and operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst I – Infrastructure Services
DXC Technology
01.2021 - Current
- Administered 4000+ Windows production servers to ensure 24/7 uptime and performance.
- Performed health checks, patching, upgrades, and troubleshooting using ILO and OneView.
- Led incident, change, and problem management processes aligned with ITIL standards.
- Delivered root cause analysis (RCA) to reduce recurring incidents by over 25%.
- Trained new team members on infrastructure tools and internal SOPs.
- Supported access and identity management for local users and groups.
- Installed, configured, and maintained HP Data Protector for enterprise-level backups.
- Managed HA Clustering (Windows Failover, Veritas).
- Automated routine tasks to prevent duplicate ticket generation using PowerShell.
Education
10th -
D.A.V. Public School
2013
12th -
Vidya Niketan High School
2015
Btech -
Netaji Subhash Engineering College
07-2020
Skills
Windows Server (Blade, VMware, DL)
VMware vSphere, ESXi Hosts
Windows Cluster, Veritas Cluster, Failover Cluster manager
ILO, OneView, Onboard Administrator
Documentation and reporting
Team collaboration and leadership
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Analyst I – Infrastructure Services
DXC Technology
01.2021 - Current
10th -
D.A.V. Public School
12th -
Vidya Niketan High School
Btech -
Netaji Subhash Engineering College
TOOLS AND TECHNOLOGIES
- ServiceNow, HPSM
- Splunk
- PowerShell Scripting
- Remote Desktop
- Hyper V
ITSM & OPERATIONS
- Incident, Change, and Problem Management (ITIL)
- Patch Management & RCA
- OS Migrations & Upgrades